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MatthewW-7960 avatar image
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MatthewW-7960 asked SunnyQi-MSFT commented

Failed Feature Update - Windows 10 version 20H2

I have tried installing the Feature update to Windows 10, version 20H2 several times, and while it installs successfully, the desktop once logged in, displays only black screens, with no options. The only way around this is to restart with options (shift+restart) and uninstall this latest update.

Is there another option for updating Win10?

windows-10-network
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Hi,

Just checking in to see if the information provided was helpful.

If yes, you may accept useful reply as answer, if not, welcome to feedback.

Best Regards,
Sunny

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KapilArya avatar image
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KapilArya answered

Hello,

It seems like your display driver is incompatible with new update. You need to check with your device manufacturer, if they have released updated display drivers for Version 20H2.

Hope this helps!

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SunnyQi-MSFT avatar image
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SunnyQi-MSFT answered

Hi,

Welcome to Q&A platform.

You could try to use Windows 10 Update Assistant to update your Windows 10 to the latest version to see if the issue still existed. The Update Assistant can help you update to the latest version of Windows 10.

Please refer to the following article for Windows 10 Update Assistant:

Windows 10 Update Assistant

You could download Windows 10 Update Assistant from the following link:

https://www.microsoft.com/en-us/software-download/windows10

If the issue still existed, I would agree with KapilArya's opinion, you could contact the display driver manufacturer for further troubleshooting.

Best Regards,
Sunny


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