question

MicWatson-7414 avatar image
0 Votes"
MicWatson-7414 asked RitaHu-MSFT edited

Updates KB5004945 and KB5004237 Fail to Install

Many people are experiencing this same problem with these 2 Updates, My computer keeps trying to install Update KB5004237 yet it has not installed KB5004945 where I've seen other computers installing these Ok. I've paused updates twice as this issue keeps using my computers resources trying to install, slowing it down. This is a Microsoft issue and they need to sort it out, even though I'm tech savvy, I can't work it out and don't think I should have to pay a computer technician to fix this. My windows Update assistant is telling me my computer is up to date but obviously it's not.

windows-10-general
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

TeemoTang-MSFT avatar image
0 Votes"
TeemoTang-MSFT answered

For Windows update, the newer update will include the content of older updates, that’s why we usually only need to install the latest update.

You could reset windows update components by the following steps:
Right click on the start button and select Powershell (admin) or Command Prompt (admin)
Write the next hit enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After completed, restart computer and manually install KB5004237 standalone package from Windows Update catalog, note your Windows 10 version, you could type winver in search box to check.
https://www.catalog.update.microsoft.com/Search.aspx?q=KB5004237


If the Answer is helpful, please click "Accept Answer" and upvote it.
Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.