question

RosanneLo-8939 avatar image
5 Votes"
RosanneLo-8939 asked ChocoHB-2244 published

Why is orignal message header is lost in Outlook replies?

Recently, original message header is lost when replying or forwarding emails in some Outlook mails.
It is strange that some emails retain the headers with time stamp etc. Some are gone.
Seeking help for this very important function...How to fix this?

office-outlook-itpro
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i am also facing the same issue from last 3 weeks with my mac. Any suggestions to solve this issue would help.

2 Votes 2 ·

II have the same problem. Any suggestions are greatly appreciated

0 Votes 0 ·

II have the same problem and am using a Mac. Any suggestions are greatly appreciated

0 Votes 0 ·
Raymond-6283 avatar image
1 Vote"
Raymond-6283 answered abovetheline-5028 commented

Same issue. Macbook Pro 13" , Big Sur 11.5.2 , Outlook 16.52, gmail emails.

This is eating up a ton of time . . . Please fix this bug.

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Thanks for that crucial input

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Exactly the same for me

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JackyHill-0774 avatar image
0 Votes"
JackyHill-0774 answered

See above by nzbloke...
"The problem is the incompatibility of the two options under Composing:
- Custom attribution format
- Compose messages in HTML by default."

I just did this under both the HTML and Plain Text tab in Outlook and the headers appeared on email relies that I "know" didn't have them before. It wasn't gmail related for me -- unless the businesses whose email replies failed to include the header were actually gmail addresses. I had gmail addresses that worked just fine.

The failure to include was consistent with particular senders -- it never included them -- not just sometimes.

Will report again if this changes.

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ChrisSutherland-7291 avatar image
0 Votes"
ChrisSutherland-7291 answered

Problem finally appears to have been resolved in version 16.53 released today. Hurrah!

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