question

RosanneLo-8939 avatar image
5 Votes"
RosanneLo-8939 asked ChocoHB-2244 published

Why is orignal message header is lost in Outlook replies?

Recently, original message header is lost when replying or forwarding emails in some Outlook mails.
It is strange that some emails retain the headers with time stamp etc. Some are gone.
Seeking help for this very important function...How to fix this?

office-outlook-itpro
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i am also facing the same issue from last 3 weeks with my mac. Any suggestions to solve this issue would help.

2 Votes 2 ·

II have the same problem. Any suggestions are greatly appreciated

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II have the same problem and am using a Mac. Any suggestions are greatly appreciated

0 Votes 0 ·
ChrisSutherland-7291 avatar image
0 Votes"
ChrisSutherland-7291 answered

Problem finally appears to have been resolved in version 16.53 released today. Hurrah!

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JackyHill-0774 avatar image
0 Votes"
JackyHill-0774 answered

See above by nzbloke...
"The problem is the incompatibility of the two options under Composing:
- Custom attribution format
- Compose messages in HTML by default."

I just did this under both the HTML and Plain Text tab in Outlook and the headers appeared on email relies that I "know" didn't have them before. It wasn't gmail related for me -- unless the businesses whose email replies failed to include the header were actually gmail addresses. I had gmail addresses that worked just fine.

The failure to include was consistent with particular senders -- it never included them -- not just sometimes.

Will report again if this changes.

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Raymond-6283 avatar image
1 Vote"
Raymond-6283 answered abovetheline-5028 commented

Same issue. Macbook Pro 13" , Big Sur 11.5.2 , Outlook 16.52, gmail emails.

This is eating up a ton of time . . . Please fix this bug.

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Thanks for that crucial input

0 Votes 0 ·

Exactly the same for me

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Steve-6223 avatar image
0 Votes"
Steve-6223 answered abovetheline-5028 published

Same problem as well!!. mostly notice on IMAP accounts and replying to Gmail senders.

Only since updating to latest version of Outlook on Mac.
Outlook: 16.52 (21080801), using 'classic' version (IMAP!)
OS: Catalina 10.15.7

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It's gmail for me ...

1 Vote 1 ·
PeterKleynjan-9781 avatar image
0 Votes"
PeterKleynjan-9781 answered

Same problem here since updating to latest version of Outlook on Mac.
Outlook: 16.52 (21080801), using 'classic' version (IMAP!)
OS: Catalina 10.15.7

The issue doesn't seem to be related to mail services but to the HTML content of the original message. Using the same IMAP service, some messages do include the header when replied to, other messages consistently result in a 'naked' reply. I am sure the bug has been introduced when I updated Outlook for Mac.

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ChrisSutherland-7291 avatar image
0 Votes"
ChrisSutherland-7291 answered trevorrg22-3982 commented

From the behaviour I've noticed, it appears to be related to the sender using Gmail's SMTP server. When I view the message headers of any email where the issue occurs, Google/Gmail seems to be the common denominator.

There's another thread discussing it here:

https://answers.microsoft.com/en-us/msoffice/forum/all/reply-header-missing-when-reply-or-forward/850498a0-e082-4168-9a41-3ef2d5583417?page=1

And here:

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-v1651-reply-or-forward-message/e045cce8-f363-4eb2-9038-96476480e7a9

Seems to be a Microsoft bug that they're currently "working on".

The problem doesn't occur if you switch to the new Outlook. (however that's not worth it for me, as the new Outlook doesn't allow removal of attachments from emails)

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I can confirm that the emails where I see this happening are from Gmail.

1 Vote 1 ·
trevorrg22-3982 avatar image
0 Votes"
trevorrg22-3982 answered Gumby-7344 commented

In the 'Outlook Preferences' under 'composing'
I've just tried on mine unchecking the 'Compose messages in HTML by default' and still no header
but if I unchecked the 'When replying or forwarding, use the format of the original message' as well
then it does show the header.

So, for me that's the solution: deselect both the "When replying or forwarding, use the format of the original message" and the 'Compose messages in HTML by default'

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The problem is the incompatibility of the two options under Composing:
- Custom attribution format
- Compose messages in HTML by default.

If I want to use my custom reply format it will only do so in unformatted text. Ticking the HTML option stops the custom reply format working.

I'm using Mac OS Big Sur 11.5.2 and this problem only started for me with the latest update to Outlook Mac v16.52.
I regret updating.



2 Votes 2 ·

@trevorrg22-3982
I followed your guide to uncheck both "When replying or forwarding, use the format of the original message" and the 'Compose messages in HTML by default'. It works for me too!
Thank you!
I

1 Vote 1 ·

thanks so much, this solved it for me.

0 Votes 0 ·

Deselecting both the "When replying or forwarding, use the format of the original message" and the 'Compose messages in HTML by default' worked for me as well. I'm using Office 2019 for Mac and Big Sur 11.5.2.

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trevorrg22-3982 avatar image
0 Votes"
trevorrg22-3982 answered

I am running Outlook Mac v 16.52 (according to the 'about outlook') and I have the same problem.
It's really annoying but it doesn't seem to happen to every message.

e.g. if I hit 'reply' to an Amazon order confirmation the header details are there.

It's very strange but I really wish Microsoft could figure out and fix it !

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MMB-8454 avatar image
0 Votes"
MMB-8454 answered MMB-8454 published

I've been having the same issue...just started this week.

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LibbyMcK-5697 avatar image
0 Votes"
LibbyMcK-5697 answered

I am having the same problem, just started this week, using Outlook for Mac 16.52 on BigSur 11.5.1

It seems to be based on who I'm replying to vs what email I am using.

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