Problems installing "include computer audio" on Teams for Mac iOS Big Sur 11.4

Andrew Westlake 6

I have recently bough MacBook Pro with Big Sur 11.4 iOS. I have downloaded Teams and installed on my Mac and the basic functionality is fine.

However I have tried to download the "include computer audio" driver from within the application and the following error message comes up:

"Couldn't install driver...Make sure you're using macOS version 10.13 or higher, and give it another try"

I'm using macOS 11.4 and it is still not downloading.

Can anybody help?

1 answer

JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor

2021-07-27T02:43:22.957+00:00

Hi @Andrew Westlake

Does anyone else have the same issue in your organization?

I did a research and found some customers also met this issue before. Here is a workaround for your reference:

1) Download the driver package from here.

2)Install the package and restart Teams client.

In addition, please try to clear your Teams client cache file and restart the client to see if it can be fixed.

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Andrew Westlake 6 Reputation points

2021-07-27T08:47:36.373+00:00

Hi @JimmyYang-MSFT

Thank you for a response.

I am working as a Freelancer within the organisation and using a Mac where as employees of the organisation are using Windows so I believe I am the only one with this issue.

I have tried the link you provided and it send me to a page with this message:

BlobNotFoundThe specified blob does not exist. RequestId:2368b73f-301e-000c-0bc2-827bfc000000 Time:2021-07-27T08:39:59.6942077Z

Do you have any further suggestion on the above at all?

Many thanks for your time in advance.

Best regards,

Andy

JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor

2021-07-29T10:33:24.41+00:00

@Andrew Westlake

The download link is found from this link (Chelly Moseros's answer).

You can try to uninstall the driver by running the following commands in Terminal in order. Then restart Teams client and install again to see if it can be fixed. This feature requires macOS Mojave (version 10.14) or later.

sudo rm -rf /Library/Audio/Plug-Ins/HAL/MSTeamsAudioDevice.driver
sudo launchctl kickstart -kp system/com.apple.audio.coreaudiod || sudo killall coreaudiod

JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor

2021-08-04T05:54:26.58+00:00

@Andrew Westlake

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

Alexander 1 Reputation point

2022-10-26T10:25:15.273+00:00

it works, Thanks!
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Problems installing "include computer audio" on Teams for Mac iOS Big Sur 11.4

1 answer