question

rj222-1095 avatar image
0 Votes"
rj222-1095 asked FactoryPlanningmai-7742 commented

Re-enable device

Need help on re-enable device which i accidentally disabled. Organisation who give me user name & passwords is not responding
The disabled device in azure looks like this
12836-20200718-005709.jpg


azure-active-directory
20200718-005709.jpg (15.1 KiB)
· 2
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Hi,

Resolved by following steps (only IT Admin can resolve this)
Go to Azure portal->dashboard->username->device>enable/disable

Please Follow and give support. Thanks.

Regards,
Alpesh Borad
Blog : https://digitalpesh.com/
Insta : https://www.instagram.com/er_alpesh_borad

35034-azure-device-enable1.jpg35035-azure-device-enable2.jpg



1 Vote 1 ·

Thank you, AlpeshBorad!

0 Votes 0 ·
MarileeTurscak-MSFT avatar image
2 Votes"
MarileeTurscak-MSFT answered rj222-1095 commented

Hi @rj222-1095,


If the device was disabled in Azure, the administrator will need to re-enable the device. The admin can go to Azure Active Directory > Devices > select the checkmark next to the device > Enable in the Azure portal.


Otherwise, if the device was disabled another way, see the following solutions:


If you are syncing devices using Azure AD Connect, hybrid Azure AD joined devices will be automatically re-enabled during the next sync cycle. So, if you need to disable a hybrid Azure AD joined device, you need to disable it from your on-premises AD


If the device is deleted in Azure AD, you need to re-register the device. To re-register, you must take a manual action on the device. See below for instructions for re-registration based on the device state:

To re-register hybrid Azure AD joined Windows 10 and Windows Server 2016/2019 devices, take the following steps:


Open the command prompt as an administrator.
Enter dsregcmd.exe /debug /leave.
Sign out and sign in to trigger the scheduled task that registers the device again with Azure AD.
For down-level Windows OS versions that are hybrid Azure AD joined, take the following steps:


Open the command prompt as an administrator.
Enter "%programFiles%\Microsoft Workplace Join\autoworkplace.exe /l".
Enter "%programFiles%\Microsoft Workplace Join\autoworkplace.exe /j".
For Azure AD joined devices Windows 10 devices, take the following steps:


Open the command prompt as an administrator
Enter dsregcmd /forcerecovery (Note: You need to be an administrator to perform this action).
Click "Sign in" in the dialog that opens up and continue with the sign in process.
Sign out and sign in back to the device to complete the recovery.
For Azure AD registered Windows 10 devices, take the following steps:


Go to Settings > Accounts > Access Work or School.
Select the account and select Disconnect.
Click on "+ Connect" and register the device again by going through the sign in process.


Source: Devices FAQ


12837-image.png




image.png (88.0 KiB)
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Thanks for the advise.

However, i'm not able to de-register & re-register my device, as again i don't have the authority as administrator (as per the message i seen after executing your suggested command below.
"Open the command prompt as an administrator. Enter dsregcmd.exe /debug /leave."

Wonder whether is there any link of microsoft "contact support" which are able to re-enable instead of the admnistrator.

0 Votes 0 ·

Hi @rj222-1095,

If the administrator owns the Azure tenant, then our support team wouldn't be able to re-enable the device because that would be a security liability for the admin. The admin is welcome to create a support case with us, though. https://azure.microsoft.com/en-us/support/create-ticket/

1 Vote 1 ·
rj222-1095 avatar image rj222-1095 MarileeTurscak-MSFT ·

Thank you for your valuable reply. 🙂

1 Vote 1 ·

Hi,

Issues had been resolved, either the Administrator seen my email or maybe through the re-directed email from Microsoft (i.e. received a pop-up message during sign-in error stage which indicate the issue will be addressed to the Administrator).

Thank you.

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JERALDANDAMON-9343 avatar image
0 Votes"
JERALDANDAMON-9343 answered AlpeshBorad-4657 edited

24280-image.png



image.png (154.8 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

Resolved by following steps (only IT Admin can resolve this)
Go to Azure portal->dashboard->username->device>enable/disable

Please Follow and give support. Thanks.

Regards,
Alpesh Borad
Blog : https://digitalpesh.com/
Insta : https://www.instagram.com/er_alpesh_borad

34909-azure-device-enable1.jpg


35033-azure-device-enable2.jpg


0 Votes 0 ·
JERALDANDAMON-9343 avatar image
0 Votes"
JERALDANDAMON-9343 answered

hi ! can anyone help me here . Thanks in advance!

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JERALDANDAMON-9343 avatar image
0 Votes"
JERALDANDAMON-9343 answered

i accidentally disabled my device

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OjaAli-5983 avatar image
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OjaAli-5983 answered

and i have the same problem

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