question

MichaelHanley-0696 avatar image
0 Votes"
MichaelHanley-0696 asked saldana-msft edited

When I click on any word document in file explorer I get an error message and no preview

Whenever I click on any word document in file explorer, it freezes for a few seconds and then I get a pop-up error window saying
Word : "Word could not create the work file. Check the temp environment variable."

Powerpoint sometimes displays a pop up other times nothing.
PowerPoint : "Access denied. Contact your administrator."

Excel just shows this in the preview pane.
Excel : "This file cannot be previewed."

(2) of us have had this error since getting new computers. We reinstalled office over 5 times each, tried 32bit and 64 bit. I have tried random forum things in the regedit. nothing works.

office-word-itpro
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Is there any update?

Any questions or updates, please feel free to post back.

0 Votes 0 ·

I am checking the status of this issue. Do you have any update for it?

0 Votes 0 ·
DSPatrick avatar image
0 Votes"
DSPatrick answered DSPatrick commented

Try copying the file local for a test. Sounds like incorrect network share permissions may be the cause.


· 5
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Copying what file local?

0 Votes 0 ·

The problematic file. Try copying it to local pc and check results.


0 Votes 0 ·

@DSPatrick It's every Word doc on the database.
12750-image.png


0 Votes 0 ·
word-error.png (9.7 KiB)
Show more comments

Copying what file local?

0 Votes 0 ·
emilyhua-msft avatar image
0 Votes"
emilyhua-msft answered

1.For your issue about Word, you may need to locate to C:\Users\userprofile\AppData\Local\Microsoft\Windows, and create the folder labeled INetCacheContent.Word.

Here is a related article:

"Word could not create the work file" error message when you save a document in Microsoft Word

2.For the issue of PowerPoint, please set the permissions on the parent folder of the redirected folder as listed in the following table.

More detailed information, please check out this reference.

You receive an "Access denied" error message, and the program unexpectedly quits when you try to open or save a file in an Office program

3.About the error message in preview pane, have you tried to open the Excel application first?






5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

StefanBlom-6438 avatar image
0 Votes"
StefanBlom-6438 answered

This is an old issue in Office programs, with certain versions of Windows: the Windows previewer simply isn't working. Turning off the Preview Pane in File Explorer is the only workaround I'm aware of.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.