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JasonGodfrey-5248 avatar image
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JasonGodfrey-5248 asked JimmyYang-MSFT commented

Teams Admin - no local dial-in number is available

one of my tenants is looking to add a local dial-in number for audio conferencing . I checked the teams admin center for the available #'s but the local number is not listed .How do i get this added? I know it's possible because i have another tenant where the correct local number is availble.

thanks

office-teams-windows-itpro
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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @JasonGodfrey-5248,

If the local number is not listed, you could try to use the following ways to get it:

  • Use the Microsoft Teams admin center. For some countries and regions, you can get numbers for your users using the Microsoft Teams admin center. See Get new phone numbers for your users.


  • Port your existing numbers. You can port or transfer existing numbers from your current service provider or phone carrier. See Transfer phone numbers to Teams or Manage phone numbers for your organization for more information to help you do this.


  • Use a request form for new numbers. Sometimes (depending on your country or region) you won't be able to get your new phone numbers using the Microsoft Teams Admin Center or you'll need specific phone numbers or area codes. See Manage phone numbers for your organization for more information.

Then, you could refer this article's step 7 to assign dial-in phone numbers for users.


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I was able to add the local number using option 1

Now, How can i change the default number to reflect this new local number?
For example the new Local number is area code 604 but it does not show

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@JasonGodfrey-5248

Do you mean you want to change the conference bridge number?

If so, you could try to refer to this article's step 3.


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@JasonGodfrey-5248

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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