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ClarkAshleyDCIVUSARMYUSAMCUSA-2678 avatar image
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ClarkAshleyDCIVUSARMYUSAMCUSA-2678 asked MaryVigilante-2422 published

remove two factor authenticator

I deleted the teams authenticator app on my phone by accident. It is now reinstalled but when I go to log in it wants a updated QR code which I do not have. How can I delete the two factor authenticator? I want to just log into teams without the two factor being an issue since I can not get a new QR code.

azure-ad-multi-factor-authentication
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@ClarkAshleyDCIVUSARMYUSAMCUSA-2678
I just wanted to check in and see if you required additional assistance or if you were able to resolve this issue?




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If someone cant sign on because they cant access the original authenticator ... they cant follow these instructions. HELP!

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JamesTran-MSFT avatar image
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JamesTran-MSFT answered

@ClarkAshleyDCIVUSARMYUSAMCUSA-2678
Looking into your issue, I found multiple ways to remove MFA. I'll post my findings below.


1- If you're using AzureAD Conditional Access Policies to enable MFA. You can remove/disable this feature by going to:
-Azure Portal -> Azure Active Directory -> Security -> Conditional Access -> Select your MFA policy -> Disable or Delete the policy.


2- You can also change your default security verification method, from the "Additional security verification page". For more details.


3- On the Microsoft Authenticator documentation, it provides steps on how to turn off two-step verification.



If you continue to experience any Teams specific issues, you can also reach out to your Teams Forum for additional guidance.



Please let me know if you have any other questions.
Thank you for your time!


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utkarshgupta-8210 avatar image
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utkarshgupta-8210 answered JamesTran-MSFT commented

Hi Clark,
You can follow this simple procedure to enable or disable Two Factor Authentication :-

  • Go to the Security basics page and sign in with your Microsoft account.

  • Select More security options.

  • Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.

  • Follow the instructions

If you turn on two-step verification, you will always need two forms of identification. This means that if you forget your password, you need two contact methods. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access. For that reason, Microsoft strongly recommends you have three pieces of security info associated with your account, just in case.

Please let me know if you need more help!


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@ClarkAshleyDCIVUSARMYUSAMCUSA-2678
Please let us know if you require additional assistance or have any other questions




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ClarkAshleyDCIVUSARMYUSAMCUSA-2678 avatar image
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ClarkAshleyDCIVUSARMYUSAMCUSA-2678 answered

I am not able to log into the account to get to security options or

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DhanushkaKumarasiri-7937 avatar image
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DhanushkaKumarasiri-7937 answered

i'm using authenticator app to ogin.how can i change that?

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