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YoanAtanasov-6122 asked DSPatrick answered

Windows set-up screen

My keyboard and mouse dont work on the set-up screen and cant select language time zone etc.

windows-10-network
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Hi,

Just checking in to see if the information provided was helpful.

If yes, you may accept useful reply as answer, if not, welcome to feedback.

Best Regards,
Sunny

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DSPatrick answered YoanAtanasov-6122 commented

Might check the pc manufacturer's site for firmware updates.

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But i cant use my keyboard im still at language selecting

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And is it safe to restart my computer at this state

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DSPatrick answered YoanAtanasov-6122 commented

is it safe to restart my computer at this state

Sure, nothing has happened yet.

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Well what do i do i cant select languige my keyboard and mouse isnt working (im sending this through my phone)

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DSPatrick answered YoanAtanasov-6122 commented

You didn't mention the hardware being used but I'd check the manufacturer's site for a firmware update.

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I cant check for updates because i cant exit the acreen since my keyboard nor mouse is working

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DSPatrick answered YoanAtanasov-6122 commented

You may need to power cycle it.

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Im sorry but i guess cant talk or something and you sir cant understand the situation so il try to handle it myself if i need help(and hope you understand) i will ask.

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And the problem is i tried with couple of keyboards but nothing works its like they arent pluged Is it possible to send a picture of the problem

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DSPatrick answered YoanAtanasov-6122 commented

Sounds good, again you didn't mention the hardware being used but it may need a firmware update or the other possibility is it is too old to run the operating system you're trying to install.

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Well i factory reset my computer and its kinda old

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DSPatrick answered

Ok, I'd suggest trying to install the original OS on it to verify the hardware still is functional, and if so check the manufacturer's site for firmware updates and or any info as to whether it is capable of running windows 10.

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DSPatrick answered

Just checking if there's any progress or updates?

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