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FrankR-8525 avatar image
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FrankR-8525 asked HernandoRen-MSFT edited

Cannot access files from HoloLens 2 file explorer through Windows Device Portal

I am trying to access log files from an application we are developing on the HoloLens 2. I have been connecting to the Hololens' device portal with a USB connection to my computer via Internet Explorer at http://127.0.0.1:10080/ and been accessing the application log files from the File Explorer option in the System dropdown on the left hand side menu. The last time I connected my Hololens and tried to access the File Explorer, I am shown a semi blank screen (pictured in the photo attached). It shows me the option to click on User files, but I click and nothing happens. Can you please help! Thank you!

Specifically looking for LocalAppData folder on the Hololens!


118759-capture.jpg


hololens-development
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1 Answer

HernandoRen-MSFT avatar image
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HernandoRen-MSFT answered HernandoRen-MSFT edited

Hello, Welcome to Microsoft Q&A,

It is recommended you check for updates in Settings to see If there is a system update available for HoloLens 2. We recently fixed the device portal issues for HL2. More details here for your own information and learning: HoloLens 2 release notes | Microsoft Docs&Connecting over USB.


For questions about using or configuring your device please check out the documentation and support options at https://docs.microsoft.com/hololens .



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