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RenanteMadriaga-8423 avatar image
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RenanteMadriaga-8423 asked emilyhua-msft answered

cannot access Microsoft account to install purchased office

HI!

Our company purchased 30 product keys good for 1pc MS office Home & Business 2019. our IT installed it to some of our pc but later on he resigned and now we need to install the said keys to another pc but we cannot access the Microsoft account that he used. is there a way to use the keys again using another Microsoft account?

office-itpro
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Hi @RenanteMadriaga-8423

SharePoint Online is a powerful web-based application used for collaboration and information exchange across an organization and this issue is closer to office-itpro.

We have changed your tag so that you could get better service.

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emilyhua-msft answered

@RenanteMadriaga-8423

As issues related to license agreement and requirements are not supported on Q&A forum currently, you'd better contact Microsoft directly online or on phone for a confirm.

I would like to share a similar thread with you, the same request as yours, and the answer this user got from Microsoft was "once the license is activated on a Microsoft account it is not possible anymore to transfer it to another microsoft account".
For more, you may refer to "New Office 2019 Home & Business transfer to another Micrsoft account. Just activated by mistake"

Besides, I find another thread on Microsoft Answers community, you may have a look.
Office 2019 transfer license to new MS Account


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