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yakkalanagasatyanarayana-0928 avatar image
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yakkalanagasatyanarayana-0928 asked JimmyYang-MSFT commented

Office 365 teams chat issue with group chat

Hi Friends,

We are using teams in my organization. we have two different tenants with different domains.

when users in A or B domain adding other domain user in the existing group chat, it is creating another new chat group with new users and existing users, means unable to add other domain users in the existing chat.

can you help me if any fix for this issue.

I have already added domains in the Organization-->Sharing for free/busy.

Thanks.
Satya.Yakkala

office-teams-windows-itpro
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @yakkalanagasatyanarayana-0928

Does anyone else have the same issue in your organization?

I did a test in my environment but it looks like it works normally. We could add two different domain external users to the same chat group. Here is our test results for your reference:

1) search one external Teams users and chat each other.
118905-image.png

2)Add another domain external user to our group chat
118969-17.png

If the steps is not the same as yours or I misunderstand your requirements, please feel free to contact with us!


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@JimmyYang-MSFT ,
thanks for the quick response. here is the example I did.

Step1: Created a chat group with user1@example.com, user2@example.com including me its 3 members in this group.

Step2: I have shared image file and 2 to 3 chat messages.

Step3: Now I have added user1@sample.com (Other domain).

Observation: Separate chat group created with existing 3 members and new other domains member, now there are 4 members in the new chat group, but chat is empty, because existing chat group discontinued with new user.

Thanks
Satya.


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JimmyYang-MSFT avatar image JimmyYang-MSFT yakkalanagasatyanarayana-0928 ·

Hi @yakkalanagasatyanarayana-0928

Thanks for your feedback!

I followed your steps and the result is the same as yours this time. It firstly shows like the following picture when you add the external user to join your group chat.
120339-image.png

But if this external user is your guest in your organization, it will show the chat history normally. To avoid the above situation, we recommend you invite these external users to your organization as guest firstly.

120386-20.png


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@yakkalanagasatyanarayana-0928

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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