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Users get disconnected everyday at same hour

Hello,

My users on 2019 RDP Server get disconnected everyday at the same hour. I thought I found a solution by changing to 0 this key :

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations
DWORD: fEnableRemoteFXAdvancedRemoteApp: 0x00000001 (1)

The trick worked for 3 days and then the disconnections come back.

Some help would be appreciated.

Regards,

remote-desktop-serviceswindows-server-2019remote-desktop-client
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Hi,
1.Please help to check the event logs to verify the disconnection error message at the same time each day.

Event log checking:

TerminalServices-RemoteConnectionManager and TerminalServices-LocalSessionManager logs to view information about connections.

Step 1: Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

Step 2: Navigate to Event Viewer\ Applications and Services Logs\ Microsoft\ Windows\ TerminalServices-*

2.Is there any scheduled task has been setup in your environment if the disconnection occurred at the fixed time every day?
You could check the task history at the issue occurrence time to verify.

3.Is there any session time limit policy has been enabled under below path?
Computer Configurations-> Administrative Templates-> Windows Components-> Remote Desktop Services-> Remote Desktop Connection Host-> Session Limits

4.Is there any warning message prompted before disconnection or shutdown without notification.

Looking forward to your update and we are glad to assist further.


If the Answer is helpful, please click Accept Answer and upvote it.

Thanks,
Jenny

0 Votes 0 ·

Hello,

Thank you for your reply. Four your information, the disconnect occur at 12h34 everyday.

  • Event log checking (in French)

119341-1.png119351-2.png



These are the only events around the deconnection time.

  • There are some scheluded tasks, but absolutely not close to the deconnection time.

  • No limit policy enabled :

119240-2.png

  • No, there is no message prompted before disconnection.

Regards,






0 Votes 0 ·
1.png (13.4 KiB)
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Thanks for the update and screenshot but i am not capable to understand the event logs.

Could you please help to translate roughly in English especially for the warning lines?

Best Regards,
Jenny

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Hello,

An user send me this capture made with his phone :

119452-2.png


Which mean : An internal error occured.

Hope it helps more.

Regards,

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