question

Suyash1590-1511 avatar image
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Suyash1590-1511 asked Miles-MSFT commented

Microsoft defender blocking legitimate urls

I want to report URLs for re-evaluation as Microsoft Defender is blocking them on our customer endpoints with the message in the screenshot attached


URLs include:
a) live-lia-pushy-service-v2.euw1.prod.hosted.lithcloud.com
b) live-lia-pushy-service-v2.euw1.stage.hosted.lithcloud.com

These URLs are associated with one of the products which our customer is using and these are completely safe from the security point of view as no other threat intelligence feed has marked them malicious.

Although the URLs can be whitelisted at the customer level, we want to get them whitelisted at a global level so that other customers using Microsoft defender in their environment do not face the same issue.

Can someone help me in this issue?119165-screenshot-20210729-232745-855.png


windows-10-security
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Hi

What does the global level mean here?
Do you mean you want to whitelist these URLs just in your company or you want to whitelist these URLs all over the world?


Please inform us of your needs in order to better answer your questions.
Best Regards

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I want to whitelist these URLs all over the world

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1 Answer

Miles-MSFT avatar image
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Miles-MSFT answered Miles-MSFT commented

Hi

Then we could immediately submit a request for a correction. Microsoft Defender SmartScreen has a built-in, web-based feedback system in place to help customers and website owners report any potential false warnings as quickly as possible. In Windows Internet Explorer, from a red warning, click More information then Report that this site contains no threats. This will take you to a feedback page where you can indicate you are a site owner or representative. Follow the instructions and provide the information on this site to submit a site for review.

To report feedback from the Internet Explorer Download Manager, Right-click on the blocked download and choose Report that this file is safe. This will take you to the feedback page.

Once a dispute is submitted, a team of graders inspects the site in question. All disputes should be submitted through the website reporting process to ensure the quickest resolution.

In Microsoft Edge, click More information then Report that this site does not contain threats.

For more information, we could refer to this article on Microsoft Defender SmartScreen Frequently Asked Questions:
https://feedback.smartscreen.microsoft.com/smartscreenfaq.aspx

Hope these information could bring you some help.
Best Regards


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Thank you very much for the quick resolution. Can you tell if the above method will work for other browsers also(Chrome, firefox etc)?

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Hi

The above method only works for Microsoft browsers.

Take Chrome for example, we also need to request a review from Google to have your page or site unflagged as dangerous or possibly deceptive to users.
I have searched some information from Google Chrome Help:
https://support.google.com/chrome/answer/99020?hl=en-GB&co=GENIE.Platform=Desktop
119216-73001.png

Request a Review:
https://developers.google.com/web/fundamentals/security/hacked/request_review

To get Firefox support , we could refer to this link:
https://support.mozilla.org/en-US/products/firefox/basic-browsing-firefox
Thanks for your understanding.

Best Regards


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73001.png (23.2 KiB)