question

Dushan-5564 avatar image
2 Votes"
Dushan-5564 asked PhantomSavage-1675 answered

MS Authenticator lost all my accounts

Today I lost access to all my accounts/codes stored in the Authenticator app. When I click "Start Recovery" I get a message "There is no backup stored in your iCloud account". I had backup turned on before switching to a new phone and I was able to get recovery from backups in the past. Is there a way to check if a backup exists? Where it is stored in iCloud?

microsoft-authenticator
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Same thing happened to me! Any solutions?

0 Votes 0 ·

1 Answer

PhantomSavage-1675 avatar image
1 Vote"
PhantomSavage-1675 answered

Please help! This exact thing happened to me tonight and half of the apps missing are ones I use for work and networking!!!


When I turned on my authenticator app today, for some reason, I was signed out (I'm normally signed in), so I had to sign back in on my account and, as soon as I did, nothing was listed under my authenticator accounts, only "Start Recovery" or "sign in"

I tried starting recovery, but received the EXACT same message as the original poster did, "There is no backup stored in your account, use a different personal account"

So next, I simply tried to "sign in", and now the only thing that appears under my Authenticators is Microsoft itself... not Discord, not Steam, or half the other things I use the authenticator for.

Now I can't sign in on my vital business applications because the apps that were there before are just simply gone now!

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.