question

Ahosea avatar image
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Ahosea asked Ahosea answered

Unable to update Windows 2016 Standard

Win Update stalls at 44% download. and never completes. This is the only server on this small office network; PCs on this network can successfully run Windows Updates.

Any advice is appreciated.

Steps I have tried:

1 (tried this twice)

Reset Windows update components.

Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates. Please follow the below steps to reset the Windows Updates Components manually:

 Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

 Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

     net stop wuauserv

     net stop cryptSvc

     net stop bits

     net stop msiserver

 Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

     ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

     ren C:\Windows\System32\catroot2 Catroot2.old

 Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

     net start wuauserv

     net start cryptSvc

     net start bits

     net start msiserver

  1. Type Exit in the Command Prompt to close it.

  2. Rebooted.

  3. Ran Win Upd, but updates failed to download, stalled at 4%. Subsequent attempts, updating stalled at 40 to 44%.

2

Ran Windows Update Troubleshooter. Resulting messages was "service registration is missing or corrupt. Fixed." - did not help

3

Downloaded standalone for one of the updates found, from

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4589210. Cycled on "copying to Windows Update Cache" for 20 minutes, but never completed.

4

I used Get-WindowsUpdateLog to create windowsupdate.log. Lots of entries, but not easy to read.


5

sfc /scannow found nothing to correct.

windows-server-2016
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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered

What is your server 2016 current version?
Have you installed the latest SSU KB5001402? Microsoft strongly recommends you install the latest servicing stack update (SSU) for your operating system before installing the latest cumulative update (LCU).
Please try the following steps to check result:
1.Reset Windows update components again, your current method is correct.
2.Restart Server 2016
3.Manually install the latest SSU KB5001402 from https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001402, if you have installed, ignore this step.
4.Manually install the latest CU KB5005393 from https://www.catalog.update.microsoft.com/Search.aspx?q=KB5005393. This KB is very big, you need to wait for a long time.
5.After update server 2016 to the latest build, then install KB4589210 standalone, install this update for the listed processors only https://support.microsoft.com/en-us/topic/kb4589210-intel-microcode-updates-for-windows-10-version-1607-and-windows-server-2016-c05e9575-2477-b9d0-30b9-68703f60be0a


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Ahosea avatar image
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Ahosea answered

Windows 2016 version 1607.14393.4169.


Thank you. I have these 3 updates downloaded (yes, this Xeon 3104 processor is listed), and will install after hours. I'll follow up here with results.

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