question

MikeTresch-7547 avatar image
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MikeTresch-7547 asked BruceZhang-MSFT edited

Microsoft Windows-WAS Event ID 5011 ERROR

We have a client portal via our website and since June 2021 we have had problems with our clients accessing information via the client portal seems to be very unstable .

Our website is hosted by Hostgator.com and they have provided us with this error message and claims the fault is ours.


Log Name: System
Source: Microsoft-Windows-WAS
Date: 5/4/2021 10:41:02 PM
Event ID: 5011
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: hgws9.win.hostgator.local
Description:
A process serving application pool 'XXXXXXXX(domain)(2.0)(pool)' suffered a fatal communication error with the Windows Process Activation Service. The process id was '34856'. The data field contains the error number.

Any help would be appreciated on how to fix this as have spoken to our IT people and they seem to think it is Hostgators problem to fix.


windows-10-networkwindows-server-iis
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@MikeTresch-7547 This is a very generic error, there is no specific cause for this. so you need to debug the cause using IIS Debug Diagnostics Tool. this tool will generate detail log file, which will help you to identify the problem.


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Many thanks will run now

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@MikeTresch-7547 If the problem is solved, please share your solution.

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1 Answer

MikeTresch-7547 avatar image
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MikeTresch-7547 answered SamWu-MSFT commented

Run debug came up with following error

"MEMORY.DMP the instruction at nt!IopPoHandleIrp+0x32 caused a kernel BugCheck 7E with the following details:

BugCheck Code 0x7E





Arg1 18446744072635809797
Arg2 18446735827454161932
Arg3 18446735827416729176
Arg4 18446735827416727232

Please ensure the latest version of nt is installed."

Not sure what this means any help would be appreciated and how I check if running the latest version of nt we are running windows 10 pro version 20H2.

Many thanks

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@MikeTresch-7547 This error does not seem to be a iis problem, but a window problem, I suggest you open a case via : https://support.microsoft.com.

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