We have a client portal via our website and since June 2021 we have had problems with our clients accessing information via the client portal seems to be very unstable .
Our website is hosted by Hostgator.com and they have provided us with this error message and claims the fault is ours.
Log Name: System
Source: Microsoft-Windows-WAS
Date: 5/4/2021 10:41:02 PM
Event ID: 5011
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: hgws9.win.hostgator.local
Description:
A process serving application pool 'XXXXXXXX(domain)(2.0)(pool)' suffered a fatal communication error with the Windows Process Activation Service. The process id was '34856'. The data field contains the error number.
Any help would be appreciated on how to fix this as have spoken to our IT people and they seem to think it is Hostgators problem to fix.