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MaryNash-3674 avatar image
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MaryNash-3674 asked saldana-msft edited

TROUBLE WITH OFFICE HOME & STUDENT 2019

I am having trouble downloading OFFICE HOME & STUDENT 2019 which I purchased today. It will not download.

office-deployment
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Does your issue go away?

If yes, could you please share your solution with us?

If you need further assistance, feel free to post back.

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I am checking the status of this issue. Do you have any update for it?

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LeonLaude avatar image
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LeonLaude answered LeonLaude edited

Hi,

From where are you trying to download your Office Home/Student 2019?

You should be able to download it from the following page:
https://account.microsoft.com/services/microsoft365/install

First you will be required to login with your Microsoft account, then by clicking "Install Office":

13141-install-office.png

A "OfficeSetup.exe" should automatically start downloading in your web browser:

13112-download-office.png

You can also refer to the following guide:

Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac
https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

If you're still having issues, try the following:

  • Restart your web browser

  • Clear your web browser's cache

  • Try another web browser



If you're still experiencing issues, please post more details about your issue, and preferably screenshots.


Best regards,
Leon



install-office.png (18.6 KiB)
download-office.png (13.8 KiB)
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emilyhua-msft avatar image
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emilyhua-msft answered

Is there any error message?

The correct download process please refer to Leon's reply or refer to this article "Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac".

If the correct steps do not work, please try the following suggestions.

  • Disable antivirus software temporarily to preventing the installation package being blocked.

  • Check the network, if possible, please change the network, such as Mobile hotspot.

  • Change your browser or clean its cache.

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