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LindekampJens-1566 asked BobJohnson-6874 edited

Omnichannel Chat integration into Ionic app

Hi all,

We are implementing a mobile app using the Ionic framework (https://ionicframework.com/) and try to integrate the chat widget which i sprovided in the Omnichannel Add-On for Dynamics 365 Customer Services.

It works to some extend, but we currently have two issues:

  1. When the user enters a message, the keyboard will overlay the input field and to some extend the messages, because the widget doesn't rescale automatically.

  2. When using attributes like data-render-mobile, the header disappears (correct, according to documentation), but it's not clear how to add a custom header

Is there any way to embed the chat widget in a custom element (which then could be decorated or controlled more easily)?

Is there a working example of a Ionic app using the chat widget and without implementing a custom UI? I'm aware of the React and React Native examples for the SDK.

Best Regards,

Jens.




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