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JeanFranoisBertrand-6736 avatar image
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JeanFranoisBertrand-6736 asked SadiqhAhmed-MSFT commented

Azure Site Recovery agent update failed not enough disk space

Hi,

I am trying to update my agent on a VMware Windows VM and i get the error "Insufficient free space available on disk". In fact, I have 10GB of free space on that server. What can be causing this issue?

Thank You,

azure-site-recovery
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I I also have errors updating the agent on all my other VM but with the error below. This has been happening since the last process server update.

Provider error message:
Internal Error Encountered

Provider error possible causes:
Error Message (Generic Error Encountered).

Provider error recommended action:
Retry the operation. If the problem persists, contact support.

If I look at the logs I can see this :

10:28:50:error_name: ASRMobilityServiceGenericError , default_message: Input string was not in a correct format. , error_params: message=Generic Error Encountered

It seems to be happening when it is doing the total memory check...

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Yes, my process server is on provider version 5.1.6853.0 (update rollup 56)

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1 Answer

SadiqhAhmed-MSFT avatar image
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SadiqhAhmed-MSFT answered SadiqhAhmed-MSFT commented

@JeanFranoisBertrand-6736 Recommend you to try the following:

open a command prompt c:> dir /s /b Microsoft-ASR_UA_9.43*

Go to folder

You will find Microsoft-ASR_UA_9.43.0.0_Windows_GA_16Jul2021_release.exe in this location

Extract installer as follows

Microsoft-ASR_UA_9.43.0.0_Windows_GA_16Jul2021_release.exe /q /x:setup
It will extract installer inside setup folder

Go to setup folder. Open V2A-MOBILITYSERVICE-REQUIREMENTS.JSON

Remove following

 {
    
      "CheckName": "MachineMemoryCheck",
      "OperationName" : "PreCheckMachineMemoryValidation",
      "IsMandatory" : "true",
      "Params": {
          "RequiredMemoryInGB": "0.99"
      }


Now run installer
UnifiedAgentInstaller.exe "/Platform" "Vmware" "/Silent" "/Role" "MS" "/InstallLocation" "C:\Program Files (x86)\Microsoft Azure Site Recovery"
It will install the product.
open a command prompt and go to agent installation folder.

Now run configurator
c:\Program Files (x86)\Microsoft Azure Site Recovery\agent>UnifiedAgentConfigurator.exe


If the response helped, do "Accept Answer" and up-vote it.


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@SadiqhAhmed-MSFT Thanks for the reply. Do I have to manually update the agent on all my VMs?

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