question

RaulMartinez-4993 avatar image
0 Votes"
RaulMartinez-4993 asked Reza-Ameri answered

Explorer.exe crashes, Fault Module SHELL32.dll, no problem in other User Account

After upgrading to Windows 11 and personalizing the UI on an account, explorer.exe crashes several times a second.

Account is not usable as task list can't be even build up, the only thing I get is the mouse pointer and the loading circle.

At least I'm able to start the task manager with Ctrl+Alt+Del.

Event viewer reports failure of explorer.exe because of SHELL32.dll.

Process crash dump analysis attached.

Has anybody an idea what to do next?



0:000> !analyze -v



  •                      Exception Analysis                                   *
    




KEY_VALUES_STRING: 1

 Key  : AV.Dereference
 Value: NullPtr

 Key  : AV.Fault
 Value: Read

 Key  : Analysis.CPU.mSec
 Value: 7796

 Key  : Analysis.DebugAnalysisManager
 Value: Create

 Key  : Analysis.Elapsed.mSec
 Value: 207151

 Key  : Analysis.Init.CPU.mSec
 Value: 718

 Key  : Analysis.Init.Elapsed.mSec
 Value: 42482

 Key  : Analysis.Memory.CommitPeak.Mb
 Value: 550

 Key  : Timeline.Process.Start.DeltaSec
 Value: 2

 Key  : WER.OS.Branch
 Value: co_release

 Key  : WER.OS.Timestamp
 Value: 2021-06-04T16:28:00Z

 Key  : WER.OS.Version
 Value: 10.0.22000.1

 Key  : WER.Process.Version
 Value: 10.0.22000.100


NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0000000000000000 rcx=6df0be95c0800000
rdx=0000000000000000 rsi=0000000000fbc360 rdi=0000000000000000
rip=00007ffa42047d3b rsp=0000000000fbc260 rbp=0000000003e0c300
r8=0000000001373e40 r9=0000000000000001 r10=0000000001370000
r11=0000000000fbbb50 r12=0000000000fbced4 r13=0000000000fbc9f0
r14=0000000003d02100 r15=0000000003d02190
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
shell32!Ordinal244+0x3b7b:
00007ffa`42047d3b 488b07 mov rax,qword ptr [rdi] ds:00000000`00000000=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffa42047d3b (shell32!Ordinal244+0x0000000000003b7b)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

PROCESS_NAME: explorer.exe

READ_ADDRESS: 0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

STACK_TEXT:
00000000`00fbc260 00007ffa`42047cac : 00000000`00000000 00000000`013611b0 00000000`03e0c300 00000000`00000000 : shell32!Ordinal244+0x3b7b
00000000`00fbc2d0 00007ffa`42047b92 : 00000000`00000000 00000000`00000000 00000000`03d02180 00000000`00000000 : shell32!Ordinal244+0x3aec
00000000`00fbc330 00007ffa`42047a49 : 00000000`00270026 00000000`00000000 00000000`00000000 00000000`00fbc440 : shell32!Ordinal244+0x39d2
00000000`00fbc3a0 00007ffa`42060f16 : 00000000`8000ffff 00000000`00000000 00000000`00001000 00007ffa`43624710 : shell32!Ordinal244+0x3889
00000000`00fbc3e0 00007ffa`41ff444b : 00000000`03d02180 00000000`00fbc700 00000000`00000000 00730072`00650073 : shell32!Ordinal915+0x6f16
00000000`00fbc410 00007ffa`41ff42ee : 00000000`00000000 00000000`00000000 00000000`03d02180 00000000`00fbc70c : shell32!SHCreateDefaultContextMenu+0x2c0b
00000000`00fbc680 00007ffa`41fed7ab : 00000000`00000000 00000000`00fbc7c0 00000000`03cfaa30 00000000`00fbc7c0 : shell32!SHCreateDefaultContextMenu+0x2aae
00000000`00fbc6c0 00007ffa`41fed3ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : shell32!Ordinal787+0x80b
00000000`00fbc980 00007ffa`42045790 : 00007ffa`426ecde8 00007ffa`426ecde8 00000000`00000000 00000000`03cfaa30 : shell32!Ordinal787+0x40d
00000000`00fbca90 00007ffa`42042c3f : 00000000`00000000 ffffffff`f6010718 00000000`00000000 00000000`03cfaa30 : shell32!Ordinal244+0x15d0
00000000`00fbcde0 00007ffa`420431ca : 00000000`00000000 ffffffff`f6010718 00000000`04944ce8 00007ffa`436122d5 : shell32!SHELL32_AreAllItemsAvailable+0x16df
00000000`00fbcfb0 00007ffa`4204388a : 00000000`00000060 00007ffa`4360e395 ffffffff`fca51c47 00000000`00000000 : shell32!SHELL32_AreAllItemsAvailable+0x1c6a
00000000`00fbd150 00007ffa`4204337c : 00000000`00000001 00000000`00000000 00000000`00c200d8 00000000`00000000 : shell32!SHELL32_AreAllItemsAvailable+0x232a
00000000`00fbd290 00007ffa`43611a6c : 00000000`00000001 00000000`00000001 00000000`00fbd4a8 00000000`00000000 : shell32!SHELL32_AreAllItemsAvailable+0x1e1c
00000000`00fbd2e0 00007ffa`43610803 : 00000000`00000000 00007ffa`42043320 00000000`00c200d8 00000000`00000014 : user32!UserCallWinProcCheckWow+0x33c
00000000`00fbd450 00007ffa`43610557 : 00000000`0199c9b0 00000000`00000000 ffffffff`f6010718 00000000`00000000 : user32!SendMessageWorker+0x243
00000000`00fbd4f0 00007ffa`4201b6c9 : 00000000`00b60070 00000000`00c200d8 ffffffff`f6010718 ffffffff`f6010718 : user32!SendMessageW+0x137
00000000`00fbd550 00007ffa`4201e6e5 : ffffffff`f6010718 00000000`00fbd6b1 ffffffff`f6010718 00000000`00fbd6b1 : shell32!Shell_GetImageLists+0x8d9
00000000`00fbd600 00007ffa`4201e22c : 00000000`00000001 00000000`00000000 00000000`00b60070 00000000`00000000 : shell32!SHELL32_RefreshOverlayImages+0x2665
00000000`00fbd710 00007ffa`43611a6c : 00000000`00000001 00000000`00000001 ffffffff`f6010718 00000000`00000000 : shell32!SHELL32_RefreshOverlayImages+0x21ac
00000000`00fbd760 00007ffa`436116be : 00000000`00b60070 00007ffa`4201e1d0 00000000`00b60070 00007ffa`00000014 : user32!UserCallWinProcCheckWow+0x33c
00000000`00fbd8d0 00007ffa`299248a8 : 00000000`00000001 00000000`00000000 00000000`00fbddc0 00000000`0198bdc0 : user32!CallWindowProcW+0x8e
00000000`00fbd920 00007ffa`299247d8 : 00000000`00000001 00000000`03cff2a0 00000000`00b60070 00000000`00000000 : comctl32!CallNextSubclassProc+0xa8
00000000`00fbd9a0 00007ffa`42020656 : 00000000`0498ec80 00000000`00fbdaf0 00000000`00000000 00000000`00000000 : comctl32!DefSubclassProc+0x88
00000000`00fbd9f0 00007ffa`42020533 : 00000000`02f30000 00000000`00000003 00000000`02f367c0 00000000`0c00000c : shell32!SHELL32_RefreshOverlayImages+0x45d6
00000000`00fbdcb0 00007ffa`299248a8 : 00000000`00000001 00007ffa`43612206 00000000`00000003 00007ffa`4361a77a : shell32!SHELL32_RefreshOverlayImages+0x44b3
00000000`00fbdcf0 00007ffa`29924697 : 00000000`00000001 ffffffff`f6010718 00000000`00b60070 00000000`00000000 : comctl32!CallNextSubclassProc+0xa8
00000000`00fbdd70 00007ffa`43611a6c : 00000000`00b60070 00000000`00000001 00000000`00000001 00000000`00000000 : comctl32!MasterSubclassProc+0xa7
00000000`00fbde10 00007ffa`43610803 : 00000000`049ca280 00007ffa`299245f0 00000000`00b60070 00000000`00000014 : user32!UserCallWinProcCheckWow+0x33c
00000000`00fbdf80 00007ffa`43610557 : 00000000`0199cc90 00000000`00000000 ffffffff`f6010718 00000000`00000000 : user32!SendMessageWorker+0x243
00000000`00fbe020 00007ffa`29900d4e : ffffffff`f6010718 00000000`00fbe189 00000000`03cad2b0 00000000`00fbe290 : user32!SendMessageW+0x137
00000000`00fbe080 00007ffa`29900bb7 : 00000000`00000000 00000000`00000000 ffffffff`f6010718 00000000`00fbe100 : comctl32!CLVBackgroundManager::DrawSimpleBackground+0xc2
00000000`00fbe0d0 00007ffa`299011af : 00000000`03c63e00 00000000`00000000 00000000`77011944 00000000`03c63e00 : comctl32!CLVBackgroundManager::DrawBackground+0xd7
00000000`00fbe1f0 00007ffa`29901055 : 00000000`03c63e00 00000000`77011944 00000000`03c88210 00000000`03c63e00 : comctl32!CLVDrawManager::_PaintWorkArea+0xbf
00000000`00fbe270 00007ffa`29900f1b : 00000000`03c63e00 00000000`03c88210 00000000`40000000 00000000`03c63e00 : comctl32!CLVDrawManager::_OnPaintWorkAreas+0xf1
00000000`00fbe300 00007ffa`29900dff : 00000000`00aa0560 00000000`03c88210 00000000`03c63e00 00000000`00000000 : comctl32!CLVDrawManager::_OnPaint+0xbf
00000000`00fbe3b0 00007ffa`2990291c : 00000000`00aa0560 00007ffa`43e66fc4 00006df0`00000014 00000000`0199caa0 : comctl32!CLVDrawManager::OnPaint+0x57
00000000`00fbe3e0 00007ffa`299018cf : 00000000`00000001 00000000`0000000f 00000000`00aa0560 00007ffa`43611d3b : comctl32!CListView::WndProc+0xacc
00000000`00fbe5d0 00007ffa`43611a6c : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`80000022 : comctl32!CListView::s_WndProc+0x6f
00000000`00fbe620 00007ffa`436116be : 00000000`00003d88 00007ffa`29901860 00000000`00aa0560 00007ffa`0000000f : user32!UserCallWinProcCheckWow+0x33c
00000000`00fbe790 00007ffa`299248a8 : 00000000`00000001 00000000`00aa0560 00000000`00fbebc0 00000000`00fbeb90 : user32!CallWindowProcW+0x8e
00000000`00fbe7e0 00007ffa`29924579 : 00000000`00000001 00000000`0000000f 00000000`00000000 00000000`04945b30 : comctl32!CallNextSubclassProc+0xa8
00000000`00fbe860 00007ffa`299248a8 : 00000000`00000001 00000000`00000000 00000000`00fbee60 00000000`00fbee60 : comctl32!TTSubclassProc+0xc9
00000000`00fbe910 00007ffa`299247d8 : 00000000`00000001 00000000`04945b30 00000000`00aa0560 00000000`00000000 : comctl32!CallNextSubclassProc+0xa8
00000000`00fbe990 00007ffa`4201da91 : 00000000`0000000f 00000000`00fbea99 00000000`00000000 00007ffa`43cc67d5 : comctl32!DefSubclassProc+0x88
00000000`00fbe9e0 00007ffa`299248a8 : 00000000`0198bdc0 00007ffa`43612206 00000000`02f30900 00007ffa`4361a77a : shell32!SHELL32_RefreshOverlayImages+0x1a11
00000000`00fbeaf0 00007ffa`29924697 : 00000000`00000001 00000000`00000000 00000000`00aa0560 00000000`00000000 : comctl32!CallNextSubclassProc+0xa8
00000000`00fbeb70 00007ffa`43611a6c : 00000000`00aa0560 00000000`00000001 00000000`00000001 00000000`00000000 : comctl32!MasterSubclassProc+0xa7
00000000`00fbec10 00007ffa`436115bc : 00000000`00000000 00007ffa`299245f0 00000000`00aa0560 00000000`0000000f : user32!UserCallWinProcCheckWow+0x33c
00000000`00fbed80 00007ffa`4362496d : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffa`43695000 : user32!DispatchClientMessage+0x9c
00000000`00fbede0 00007ffa`43e66fc4 : 00007ffa`415a1dd4 00000000`0199caa0 00000000`00c200d8 00007ffa`43613d5f : user32!fnDWORD+0x3d
00000000`00fbee40 00007ffa`415ac6d4 : 00007ffa`420775cf 00000000`04944ca0 00007ffa`43de7511 00000000`03d54360 : ntdll!KiUserCallbackDispatcherContinue
00000000`00fbeec8 00007ffa`420775cf : 00000000`04944ca0 00007ffa`43de7511 00000000`03d54360 00000000`000004a5 : win32u!NtUserUpdateWindow+0x14
00000000`00fbeed0 00007ffa`42043944 : 00000000`00000000 00000000`0000045c 00000000`0000031f 00000000`0498ec80 : shell32!SHGetItemFromObject+0xa79f
00000000`00fbef00 00007ffa`4204337c : 00000000`00000001 00000000`00000000 00000000`00c200d8 00000000`00000000 : shell32!SHELL32_AreAllItemsAvailable+0x23e4
00000000`00fbf040 00007ffa`43611a6c : 00000000`00000001 00000000`00000001 00000000`00fbf430 00000000`00000000 : shell32!SHELL32_AreAllItemsAvailable+0x1e1c
00000000`00fbf090 00007ffa`43610cc6 : 00000000`00fbf2b8 00007ffa`42043320 00000000`00c200d8 00000000`0000045c : user32!UserCallWinProcCheckWow+0x33c
00000000`00fbf200 00007ffa`420015be : 00007ffa`42043320 00000000`04944ca0 00000000`0000029c 00000000`0000029c : user32!DispatchMessageWorker+0x2a6
00000000`00fbf280 00007ffa`4200144d : 00000000`03c62390 00000000`03c64950 00000000`04944ca0 00000000`0000029c : shell32!Ordinal201+0x1ae
00000000`00fbf300 00007ff7`83717ddf : 00000000`00000000 00000000`00000bea 00000000`00000000 00000000`0000029c : shell32!Ordinal201+0x3d
00000000`00fbf330 00007ff7`8374cd20 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0x817
00000000`00fbf780 00007ffa`42bd54e0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!
_scrt_common_main_seh+0x110
00000000`00fbf7c0 00007ffa`43dc485b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x10
00000000`00fbf7f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2b


SYMBOL_NAME: shell32!Ordinal244+3b7b

MODULE_NAME: shell32

IMAGE_NAME: shell32.dll

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_shell32.dll!Ordinal244

OS_VERSION: 10.0.22000.1

BUILDLAB_STR: co_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 10.0.22000.100

FAILURE_ID_HASH: {e21b2215-09c8-8fe7-324b-7b385b31898b}

Followup: MachineOwner




windows-11
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1 Answer

Reza-Ameri avatar image
0 Votes"
Reza-Ameri answered

Thank you for sharing, this is a bug and make sure report it using the Feedback Hub app and make sure include dump files.

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