We are getting "Failed to enter recovery mode" error while trying to recover a custom made azure sphere pcb using the Azure Sphere Standalone FTDI Interface Board.

The PCB is connected to J4 of the FTDI interface board via TC2050 cable.
We are getting "Failed to enter recovery mode" error while trying to recover a custom made azure sphere pcb using the Azure Sphere Standalone FTDI Interface Board.

The PCB is connected to J4 of the FTDI interface board via TC2050 cable.
HI @Sujith-6728 - Is the EEPROM programmed with Azure Sphere XML for the SDK to detect the board? See https://github.com/Azure/azure-sphere-hardware-designs/tree/main/P-FTINT-1-1
Can you share an image or schematics of the board connections to further understand the setup? Thanks!
Hi @ChandraNekanti-3683 ,
Yes the EEPROM has been programmed and the Service/Debug Interface(J3) of the FTDI interface board is working fine.
Only the recovery port is having issue.

TThanks @Sujith-6728! Can you run the command with --verbose switch and share the results along with the zip file from azsphere get-support-data --destination d:\AzSpSup.zip command.
Please send these files to @*. Thanks again!
Hello @Sujith-6728 ,
I have synced internally and understood that your issue is now solved. This was a faulty board and it resolved with a newly assembled board.
Please confirm if you have further questions here or over email and mark it as answer for others benefit as well :).
Thank you so much!
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