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ObeleIkennaUSStLouis-8338 avatar image
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ObeleIkennaUSStLouis-8338 asked PereiaslovAlexei-7842 answered

Management Profile intune ios - Profle Error - not installing

119972-7e55989b-9bfc-4730-9825-25563f3d850a.pngHello
I have tried several time to down the profile to my iPad without success.

I receive the following errors: The Field “PayloadContent” is invalid and another error Safari could not install a profile due to an unknown error

Please help


mem-intune-general
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Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT commented

@ObeleIkennaUSStLouis-8338, For ipad device, we need to make sure the operating system is Apple iPadOS 13.0 and later which is supported by Intune. Please check if it meets the requirement.

I notice the issue occurs during download phase, we suggest to change to other network and check if the management profile can be downloaded successfully under Settings. Here is a link for the reference:
https://docs.microsoft.com/en-us/mem/intune/user-help/enroll-your-device-in-intune-ios

However, if the issue still persists, please collect the following information to clarify:
1. How many devices are affected? Is there any device is working? we can compare with them to see what is the difference.
2. Did we configure any device restriction in Intune portal?
3. What is the error now after we change the network and try again during enrollment?
4. Which enrollment method we choose for the affected device?

In addition, here is a troubleshooting article for ios enrollment, we can also read it as a reference:
https://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-ios-enrollment-errors

Please try the above suggestions and if there's anything unclear, feel free to let us know.


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@ObeleIkennaUSStLouis-8338,, How's everything going? I am writing to see if we have the opportunity to try our suggestions. If there's any update, feel free to let us know.

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PereiaslovAlexei-7842 avatar image
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PereiaslovAlexei-7842 answered

I get same error on my iPAD pro but i am running iOS 15 public B version . i don't know if that make difference?!

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