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Areks-8886 avatar image
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Areks-8886 asked r4v00 commented

Windows Server 2016 black screen with mouse point

Hello,
I have a DELL server with Windows server 2016 installed.
There are 2 1TB disks in RAID1. The equipment, as I checked, works properly. Apparently something in the system broke. Today there was a problem with the electricity. The system starts, the windows sign is visible (dots are spinning) and the screen goes black with the mouse cursor. I can see shared folders on the network. I cannot log in via RDP, services such as SQL server are down. If I press SHIFT 5 times, the Sticky Key window shows. Running the repair command, command line and typing CHKDSK shows an error (only in Stage3 - Errors detected in the uppercase file). The CHKDSK / f command does not work because the disk is protected. Regedit running from CMD window, działa :-/
Safe Mode, Safe Mode Command Prompt, all same black image with mouse cursor.
Help me. What else can I do? No other methods helped.

windows-server-2016
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r4v00 avatar image
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r4v00 answered

Hello,
What happens if you do a ctrl+alt+del?
Can you open eventvwr from the taskmgr if you can launch it?
What do you have in the events?

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Areks-8886 avatar image
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Areks-8886 answered r4v00 commented

Hello @r4v00,
nothing happens after pressing Ctrl + Alt + Del. I cannot start the task manager :-(

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I suggest you to use the source DVD/bootable device to make a system repair.

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@r4v00 - I have already tried, it has not worked :-/

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Also if you can access to the services list/eventvwr of the server from another computer you can check if there's a hang or something (RPC must be available).

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It is not suspended. For example, typing \\ 192.168.0.2 for the server address on another computer opens folders. The mouse cursor moves across the screen. and RPC is not available.
CHKDSK shows error (Stage3 only - Errors detected in file with capital letters)
But I can't run CHKDSK

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it seems the System is broken :( if you have a backup you can rollback otherwise reinstallation is the fast solution (If you have no data in the C: ...)

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Areks-8886 avatar image
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Areks-8886 answered r4v00 commented

Hi everyone,
I have failed to save the Windows server, but I have been able to save my data. Due to the fact that it was RAID1, I was able to read with the appropriate program. I used DiskDrill which recovers 500 MB for free. I connected the disk in my computer with this program and after a few hours of scanning it was possible to copy important data. I got my data back :-) Thanks a lot guys for the all comments - @r4v00 :-)

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Good.
You're welcome ;)

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