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Trying to upgrade 2012 to 2016 but it just sits at 71% complete

I am trying to upgrade a 2012 server to 2016, but it just sits at 71% complete and never completes the install.
I did turn off the firewall, disabled the antivirus and malware.
This is a virtual server
Any suggestions?
my email is
don.evans@habc.org


windows-server-2012
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EvansDonHABC-4733 answered

Actually the install files run, then it reboots and it stalls when it's at "working on updates 71%"

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