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YaroslavBotsman-2636 avatar image
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YaroslavBotsman-2636 asked MarileeTurscak-MSFT answered

Error AAL01: Could not complete account linking operation

Hi, Team, I am receiving the below error while trying to make a discount with my company e-mail address. I have tried to clear my browser cash also tried with the incognito mode of it. Plus tried with two other browsers but still getting the same error. Could you please try to help to fix this issue?120802-1.png120815-2.png120803-3.png


Error AAL01: Could not complete account linking operation

Can you Please assist? Thank you

azure-ad-app-registration
1.png (70.4 KiB)
2.png (90.2 KiB)
3.png (61.5 KiB)
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1 Answer

MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered

Hi @YaroslavBotsman-2636,

I would recommend trying the troubleshooting steps below:

Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

Try using your browser in InPrivate/Incognito

Clear browser cache and cookies

Allow all cookies/third party cookies on your browser settings.



Please note that Microsoft Learning / Microsoft Virtual Academy is currently not supported in the Q&A forums.

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You can ask the experts in the dedicated forum over here:
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For further questions, I would recommend reaching out on the Microsoft Learning / Training Support forum and sharing a recording with them of the behavior you are seeing.




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