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AndyGrant-5780 avatar image
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AndyGrant-5780 asked KaelYao-MSFT commented

Is it still posssible to release quarantines emails to a specific address rather then the intended recipient?

Before the recent updates to the Security & Compliance admin area it was possible to enter a specific email address for the quarantined emails to go to rather than be released to the intended recipient.

We've been using this functionality to send messages to a sandboxed email address to archive the messages in case a false positive is missed. When trying since the update it seems that even if an address is specified it also sends the emails to the intended recipients.

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KaelYao-MSFT answered KaelYao-MSFT commented

Hi @AndyGrant-5780

Did you release the quarantined emails to send the sandbox email address via adding the email address to "Release to specific recipients":
121531-33.png
I tested in my lab and found that now you can only specific one or some of the intended recipients in this field.
If a recipient who isn't one of the intended recipients is specified, the following warning would pop-up:
121420-34.png

I also tested with Exchange Online Powershell with the following command:

 Get-QuarantineMessage -MessageID "messageID" | Release-QuarantineMessage -User sandbox@contoso.com

It didn't return any error but the email wasn't released.

So I suppose it may no longer be possible to have the quarantined emails only sent to the sandbox.


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Thank you

The options in screenshot 33.png are the screen I saw before the latest update and used to release messages to the sandbox, I no longer have those options available.

In their place: 121632-screenshot-2021-08-09-at-92625-am.png


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Hi,
Thanks for your update.
While from your screenshot, I saw the option of "Release this message to all recipients" is selected by default.
It would send the email to all the intended recipients.

May I ask how did you configure to send only to the sandbox without sending to the intended recipients before?
Did you add the email address of the sandbox in the "Release to specific recipients" field?

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nThanks for getting back to me, before whatever update took place we had the options as in your screenshot to select all or specific recipients.

Suddenly one day about two weeks ago the option was no longer there, before as you say we added the address of the sandbox to the 'Release to specific recipients' field.

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