question

MihaiTOMA-6586 avatar image
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MihaiTOMA-6586 asked JadeLiang-MSFT commented

Outlook Forwarding and actions

Strange situation.
My organisation doesn't allow e-mail forwards to external e-mails.
However the web application allow this process, even notify me about e-mail forwarding.
In reality the forward will not take place.
More than that, if I don't tick the box with "Keep a copy of forwarded messages", the system will delete my e-mails without forwarding, without notification, without the possibility of recovering the e-mails.
Is that a normal situation?


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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @MihaiTOMA-6586,

Are you working with Microsoft 365 account? And do you know how did your organization disable the automatic external forwarding?

If your organization disabled automatic external email forwarding in Microsoft 365 as the document mentioned , it's normal that you couldn't auto-forwarding your message to external users.

Then I have tried to perform same tests with my Microsoft 365 account web mail, I found the issue could be reproduced there. Besides, I found the original sender would receive a NDR with "Remote Server returned '550 5.7.520 Access denied", so the message was actually blocked by your server although you enable the autoforward in web mail and it displayed forward. And if we uncheck the option of "Keep a copy of forwarded messages", due to the message has been autoforwarded and blocked, it's normal that message wouldn't be saved in your mailbox.

If that's not your issue or you still need further assistance, please feel free to post back.


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Hi @MihaiTOMA-6586,

Have you checked the document as I mentioned above?
Does your issue has any update now? If you still need further assistance, please feel free to post back.

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