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ChrisCichielo-4781 asked ChrisCichielo-4781 edited

2.1 GA Container Setup Error. Container starts but cannot connect to Layout container for Analyze


I am following the instructions listed here - https://docs.microsoft.com/en-us/azure/cognitive-services/form-recognizer/containers/form-recognizer-container-install-run?tabs=layout - to set up the 2.1 GA Containers that I have received approval to run. I am setting up the 'Custom' containers using the docker-compose.yml, nginx.conf, and .env.

After following those instructions, I get a 404 Error when trying to connect to http://<ip-address>:5000. Additionally, when trying to use the oflt.exe labeling tool, I can train/view models using pre-rendered data, so it seems the only container I cannot connect to is the Layout container. I cannot get OCR Data for labeling or Analyze a file, it will run infinitely.





azure-form-recognizer
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Thanks for reaching out to us. May I know the region you are in?

Regards,
Yutong

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I am in the US-East Region

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@ChrisCichielo-4781 Sorry for the experience, this is currently in gated preview. I would recommend you to raise a support ticket in Azure portal. Please let me know if you do not have a support plan and I can help you to enable one free ticket.

Regards,
Yutong

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YutongTie-MSFT avatar image
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YutongTie-MSFT answered ChrisCichielo-4781 commented

@ChrisCichielo-4781 Hello!

I’ve enabled one-time Free Technical Support for you and deleted the comment which included your info. To create the support request, please do the following:


• Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
• Select the Issue Name "You have been enabled for one-time Free Technical Support"
• Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

Let us know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.

Regards,
Yutong

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Hey @YutongTie-MSFT, thanks for the help, my support number is 2108190040002259

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