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ZisisGkletos-2349 avatar image
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ZisisGkletos-2349 asked Docs-4663 answered

Windows 10 booting problem

So my computer recently just stopped booting. I investigate it and I says that there is something wrong at C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt. I found a lot of solutions which include the command prompt but when I try to get up this it wants me to put the password for my profile. When I put the correct password it says password incorrect and I can't do something about it. Now my computer won't turn on and I don't want to lose all my files. Any help will be appreciated.

Ps: before this problem happened I had a Trojan virus but I think I solved it. Maybe this is the cause of the problems.

windows-10-general
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1 Answer

Docs-4663 avatar image
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Docs-4663 answered

Find 2 flash drives that you can format (> or = 8 GB).

On a working computer create a bootable Ubuntu flash drive:
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

Back up all important files to another drive or the cloud.

Clean install Windows 10 21H1:

https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.microsoft.com/en-us/software-download/windows10


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.