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SanjeewaAththanayaka-4314 avatar image
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SanjeewaAththanayaka-4314 asked shahzad-7899 answered

HMD Global Oy

DeviceKitsAuthClient
121260-screenshot-2021-08-08-013252.png


azure-active-directory
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Hi @SanjeewaAththanayaka-4314 • Could you please share the correlation ID, request ID and timestamp that you are getting along with the error? I will try to track the issue at our backend and post an answer.

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Request Id: c7dbb704-505e-4ac6-8827-fdd153f7ba02


Correlation Id: d3ebb5ca-de76-4a4e-936d-f5c837cd1e62

Timestamp: 2021-08-12T13:55:23Z


Message: AADSTS50020: User account

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amanpreetsingh-msft avatar image
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amanpreetsingh-msft answered

Hi @SanjeewaAththanayaka-4314 • Thank you for sharing required details.

I tracked the correlation ID and found that the user is not present in your tenant, which is why you are getting this error. There are multiple ways to resolve this error.

1 Invite the user as guest user to your tenant. Once the users accept the invite they can access the application. For this purpose, navigate to:

Azure Active Directory > Users > +New Guest User > provide required details > Invite.

2 Create Self Service Sign-up by creating a user flow and adding your application to the user flow. Users can then use create account link to create their accounts by themselves. Read More: https://docs.microsoft.com/en-us/azure/active-directory/external-identities/self-service-sign-up-overview


Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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shahzad-7899 answered

user account does not exist in tenant 'HMD Global Oy' and cannot access the application 'a1e6b94a-3951-4cfd-a49c-3e69542ae128' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

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