Azure logic apps - Office365 connection problem

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CarlosMartins-2798 asked Jul 22, '20 MayankBargali-MSFT commented Jul 23, '20

Azure logic apps - Office365 connection problem

Hi all,

I am having problems connecting with outlook within Azure logic apps.
I followed the steps in this guide: https://docs.microsoft.com/en-us/azure/connectors/connectors-create-api-office365-outlook
But when I try to select outlook, either as a trigger or action, I get a connection error as below:

Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId:.....

Tried many things, even reached chat with Azure suport but couldn't fix it.
Tried many regions, but had same issue.

Any one could help?
Thanks in advance.

azure-logic-apps

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MayankBargali-MSFT · Jul 22, 2020 at 03:30 AM

Hi @CarlosMartins-2798

Can you share the full exception messages that you are getting along with the trigger/action name?

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CarlosMartins-2798 MayankBargali-MSFT · Jul 22, 2020 at 03:36 AM

Hi @MayankBargali-MSFT ,

Here is the message:
Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId: 4C19CE06-52B2-415A-A294-13776C919253 serviceRequestId: a2d9e6e9-4fda-4830-9f26-281c869b78d6

The action is:
Send an Email (V2)

I have a trigger that that runs when a SFTP folder is altered. It is working fine. Just can't perform the action.

Thanks

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MayankBargali-MSFT CarlosMartins-2798 · Jul 22, 2020 at 07:03 AM

Hi @CarlosMartins-2798

I have looked into the logs and I can see the same authentication issue while creating the test connection for your logic app. Want to confirm if you have tried to change the connection and add a new one and see if it helps you. I have tested the scenario at my end and I was not able to reproduce the issue.

If you are still facing the issue I wish to engage with you offline for a closer look and provide quick and specialized assistance, please send an email with the subject line “Attn:Mayank” to AzCommunity[at]Microsoft[dot]com referencing this thread.

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Answer 1 · 2020-07-22T09:33:14.39Z

MayankBargali-MSFT answered Jul 22, '20 CarlosMartins-2798 commented Jul 22, '20

Hi @CarlosMartins-2798

The below error means that the operation that you are trying to perform doesn't have the required permission.

Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId: 4C19CE06-52B2-415A-A294-13776C919253 serviceRequestId: a2d9e6e9-4fda-4830-9f26-281c869b78d6

I was able to reproduce the issue at my end once I have created a new user in my Active Directory account that doesn't have the mailbox for that user. When I logged in with this user credentials I can see the same behaviour at my end.

Please verify whether the user that you have login in has a mailbox created and has required permission. You can reach out to your team/admin to confirm the same.

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CarlosMartins-2798 · Jul 22, 2020 at 05:05 PM

Hi @MayankBargali-MSFT ,

Thanks again for your support. Seems that you are correct, for some reason I don't have an email at my contact info. The problem is that I can't change that. Any idea how to do it? is that what you meant?

Regards,

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Answer 2 · 2020-07-22T21:01:06.32Z

CarlosMartins-2798 answered Jul 22, '20 MayankBargali-MSFT commented Jul 23, '20

Hi @MayankBargali-MSFT,

Just wanted to thank you again for your support.
I was able to fix the problem. It was a small stupid mistake from my side.
Since I have a Office 365 account, I was trying to use Office 365 outlook option while creating the action. Using Outlook.com worked fine.

Wish you all the best.

Regards,
Carlos

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MayankBargali-MSFT · Jul 23, 2020 at 03:34 AM

Hi @CarlosMartins-2798

Thanks for the update. Glad to know that the issue is resolved now.

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