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MarcelBall-9724 avatar image
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MarcelBall-9724 asked asergaz commented

Azure Sphere Failed to enter recovery mode

When trying to recover a bespoke PCB and programming board I am seeing Failed to enter recovery mode.

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I have had no problem with the exact hardware I am using for months now so I don't think it is a hardware issue. I can use the programmer on a second PCB and all works fine.

When run with --verbose:

121449-image.png

Board is in a powerdown state when trying to recover.


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@MarcelBall-9724 Which Azure Sphere device are you using? This looks like a similar issue reported earlier: https://docs.microsoft.com/en-us/answers/questions/498659/azure-sphere-recover-failed.html

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Hi @AshokPeddakotla-MSFT . This is definitely a similar issue. I read this yesterday but there is no resolution.

The device I am using is the AI-Link MT3620.

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@MarcelBall-9724 Apologies for the delay in response. Thanks for sharing your device details. This would require further troubleshooting to find out the root cause. Could you share the logs as suggested by running azsphere get-support-data --destination d:\AzSpSup.zip command?

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MarcelBall-9724 avatar image
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MarcelBall-9724 answered asergaz commented

@AshokPeddakotla-MSFT Thanks for your responses. I have resolved this issue. The recovery looks like it was failing due to being in sleep mode. To resolve the issue I forced the reset line high to keep the device awake while recovering.

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Glad you found the resolution to your issue @MarcelBall-9724 , thank you for sharing it with others. Can you mark this as the answer as well?

Regards

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