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45991764 asked VikiJi-MSFT commented

Excel does not run properly.

I'm confused please tell me what to do

When I open Excel, it loads infinitely.
It freezes and the file doesn't open properly

office-excel-itpro
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VikiJi-MSFT answered VikiJi-MSFT commented

@45991764,
Welcome to Q&A forum!

First of all, I would suggest backing up the files and saving a copy of them in a different location.
Are there any error messages when this issue occurs? If yes, please describe it in detail or share a screenshot with us.

According to your description, I have the following information want to confirm with you at your convenience.

  • Which version of Office and operating system are you using?

  • When did this issue start? Have you installed any third-party programs before this? Such as third-party Add-ins.

  • How about other Office apps? Such as Word and PowerPoint.

Please try the following steps to check this issue.

  1. Please open Excel in safe mode: press Win + R, type excel /safe in Run box and then press Enter.
    If it works in safe mode, please check and disable the Add-ins in your Excel.

  2. Update Office to the latest version.

  3. Repair your Office.

Besides, here is an official article: Excel not responding, hangs, freezes or stops working, please check if it helps.
Any updates, please let me know.


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@45991764,
I am checking this thread, please feel free to post any updates.

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