I'm confused please tell me what to do
When I open Excel, it loads infinitely.
It freezes and the file doesn't open properly
I'm confused please tell me what to do
When I open Excel, it loads infinitely.
It freezes and the file doesn't open properly
@45991764,
Welcome to Q&A forum!
First of all, I would suggest backing up the files and saving a copy of them in a different location.
Are there any error messages when this issue occurs? If yes, please describe it in detail or share a screenshot with us.
According to your description, I have the following information want to confirm with you at your convenience.
Which version of Office and operating system are you using?
When did this issue start? Have you installed any third-party programs before this? Such as third-party Add-ins.
How about other Office apps? Such as Word and PowerPoint.
Please try the following steps to check this issue.
Please open Excel in safe mode: press Win + R, type excel /safe in Run box and then press Enter.
If it works in safe mode, please check and disable the Add-ins in your Excel.
Update Office to the latest version.
Besides, here is an official article: Excel not responding, hangs, freezes or stops working, please check if it helps.
Any updates, please let me know.
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@45991764,
I am checking this thread, please feel free to post any updates.
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