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Egor-9065 avatar image
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Egor-9065 asked LeonLaude edited

System emails end up in Hotmail users spam folder

Is there a reason why our system emails (account activation, important newsletter) land in Hotmail users' Spam folder?
They delivered to the inbox to my personal Outlook email but the Hotmail users find our emails in the spam.

We use a clean business email server and the SPF record is correct.
The same happens to Gmail users. Though not all of them. Some get these emails in the inbox but others find them also in the spam folder.

Checking in mxtoolbox.com shows no blacklisting.

This is the domain: https://friendevu.com/

Please help and I appreciate it in advance!

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1 Answer

LeonLaude avatar image
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LeonLaude answered LeonLaude edited

Hi @Egor-9065,

Please note that Outlook.com (a.k.a Hotmail) is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You may ask the experts in the dedicated Outlook.com forum over here:
https://answers.microsoft.com/en-us/outlook_com/forum/oemail


If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!


Best regards,
Leon

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