Hi Team,
I created a Runbook with "Monitor Object" Activity as below, which is supposed to be trigger whenever there is a new incident gets created in SCSM or an update happen to an existing incident in the SCSM.

Actually it is getting triggered only when an incident gets created in SCSM. For any update happen to the existing incident this is suppose to be triggered, which is not happening now. For testing, I am trying to modify the fields like "Urgency", "Source", Support Group" as part of the update and Monitor Object activity does not gets triggered.
Please suggests If I am missing anything here.
Your help is greatly appreciated!
Regards,
Jansi


