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JoeBoukhari-7899 avatar image
4 Votes"
JoeBoukhari-7899 asked DavidReveley-9080 commented

Teams Webinar Chat issues

Hosting a few weeks worth of weekly webinars where attendees need to register.

We are using the Webinar specific function for these

Chat is disappearing as soon as any attendees are admitted or join the meeting. Chat can only be found by going to the meeting occurrence in the Teams app and then clicking the "Chat" tab or navigating similarly through the mobile app.

When attempting to view or respond to chats in the meeting window, it says "You can't send messages because you are not a member of the chat" and that is for all members of the organization, including the organizer of the webinar.

Attendees are able to access the chat and use during the call - none of the attendees are members of the organization and are just guests.

After the meeting is complete and all attendees have left, the meeting chat then shows up on the left side of the Teams app as a recent chat and is accessible and can be used then.

Any help? Thanks!

office-teams-windows-itpro
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Hi, we have this issue too and can't see an answer anywhere for it. While giving a webinar as well is not a good look so we might need to look for an alternative product

2 Votes 2 ·

We do not like the webinar tools either, it is missing some basic functionality to make it great.

Like ability to chat with each other, have an exit survey, attendees the ability to choose their own breakout rooms.

For the ones hosting, ability to assign a co-host to help produce the webinar. Allow the presenters of the event to see things like registrations, modify the registration form, etc. It would be great if the panels could pop out, like chat and attendees. This would allow the hosts more of a control center instead of having to close and open every time you need to go to another window.

The tile grid to see people in the meeting, lets face it, that stinks! Sorry, but Zoom does that much better.

The video compression on the recording stinks, we really have limited ability to use the recording it is so terrible.

Just my two cents on what needs some urgent improvements!

3 Votes 3 ·

Yep, agree with that. I'm investigating new webinar tools as we speak!

3 Votes 3 ·

Same issue here!
Even moderators have been taken out of the chat!

We change chat options from "only during meeting" to "Always" and the issue continues. Attendees are only allowed to chat at the tab "Chat" in Teams, and not able to chat in the main window were the meeting is taking place.

And no, it's not an update issue, at least not in my case.

I'm using Teams in:

  • Windows 10, version 1.4.00.19572 (64 bits)

  • Android phone

  • web version on Windows and Chrome: it seems to work fine.

I hope you can have some answers to share with us.
Thank you in advance.

Juan Carlos.


0 Votes 0 ·
ZhengqiLou-MSFT avatar image
0 Votes"
ZhengqiLou-MSFT answered ZhengqiLou-MSFT commented

Hi @JoeBoukhari-7899 ,

Do you mean the Chat button of the main menu was missing when the external guests joined the webinar? Is this button?
122223-image.png

Are you using the newest version Teams? If not, please update it.

Based on my tests, I could see the conversation after joined the webinar as a guest and also send messages from browsers and Teams desktop clients. Also the organizer or presenter could see and use Chat button and the meeting chat.
Please try the following methods to see if those could help:

  1. Leave this meeting and re-join in it.

  2. In the meeting, check Meeting Options > Allow Meeting chat, make sure it is enabled.

  3. Schedule a meeting in Calendar rather than start a meeting in a channel.

Best regards,
Lou


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image.png (4.0 KiB)
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Hi @JoeBoukhari-7899 ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark the helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

If you are still stuck in this issue, please feel free to post your questions.

Regards,
Lou


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0 Votes 0 ·

The "Chat" icon on the left menu is still there, but when you go in to view chats, after the meeting has started it disappears from accessible chats. The version of Teams is the latest and this impacts all users in our organization, but not the guests/attendees outside the organization.

We hosted 5 different sessions with unique links for all and had the same issue on all 5.

Meeting Options were set to chat enabled for all and still did not positively impact the ability to use the chat. And the Meeting was created from the Calendar view in Teams, not from a Channel.

We love the ability to have folks register for an event, but not if we have to teach a workaround to get to the chat to engage with our teams.

1 Vote 1 ·

Hi @JoeBoukhari-7899 ,

Do you mean the specific chat created by the meeting disappears after the meeting starts? Like this:
125907-image.png

If so, could you start the conversation in the meeting?
125956-image.png

This chat appears after joined the meeting as a organizer. Please try sending something in "Conversation" inside the meeting. And will the this chat show on a browser Teams?

Best regards,
Lou

1 Vote 1 ·
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JessicaLango-8853 avatar image
3 Votes"
JessicaLango-8853 answered

We have hosted a webinar two weeks in a row and have experienced problems each time with the chat.

  1. The members of our organization identified as the host or presenters are not able to communicate with the chat. Says they are not a member of the chat.

  2. Not all of our attendees are not able to chat with us.

  3. During the course of the webinar it tells us that people are no longer part of the chat, but they are still in the webinar.

I have checked the settings to be sure the chat is enabled in the meeting settings, it is. Is there a setting we can turn on to fix this?


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DavidColeman-3528 avatar image
2 Votes"
DavidColeman-3528 answered

Yep, exact same issue here

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SabrinaS-5530 avatar image
2 Votes"
SabrinaS-5530 answered

I hosted my first Teams webinar this week and experienced this exact same issue with the chat not working. Hopefully Microsoft will provide a fix asap.

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DavidGorst-6587 avatar image
1 Vote"
DavidGorst-6587 answered

I have organized 2 webinars in the past week and came across this issue.
I haven't found a proper fix yet though there are workarounds.

1) In Teams Admin panel under "Messaging Policies" Select the policy to edit then ensure Chat Permissions Role is set to full permissions

2) The Teams Desktop Application seems to be the main culprit for us, from what I have noticed, it seems to block the chat with OP's message description when the webinar starts getting over 20 odd users

3) Joining teams through the web browser seems to work for our attendees as well as the mobile apps for iOS / Android

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KhalidJoharji-5359 avatar image
0 Votes"
KhalidJoharji-5359 answered DavidReveley-9080 commented

facing the same issue, it was frustrating. all my attendees were from out of the organization. some of them were not able to chat others were capable of doing so, me myself as the organizer I was able to chat in the beginning then suddenly the chat was turned off from me as well

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i am also experience the same issues after running to registered webinars in the last 2 days. Guest who had the web browser version of Team could ask questions i chat and i could also respond in the web browser version. i was unable to respond in the team app and neither could my guests. Thinking it is a permissions issue with the app?

Any assistance would be great as the benefits (registration) aren't outweighing interaction with your webinar audience.

WE have the latest versions of Teams

Thank you in advance

0 Votes 0 ·