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can't login rds after disconnect session

we have a terminal server environment on server 2019. An RDgateway and 4 terminal servers.

If a user logs in via the gateway and then breaks his session, the client cannot log in again. the screen for entering username and password keeps coming back. The solution is a restart of the client machine.

What could be the cause of this. This came after the windows 10h2 update

remote-desktop-servicesremote-desktop-client
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Are you using profile disks?

or in server manager can you see a disconnected (possibly blank with no user) session?

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we have profile disks

the user has disconnected status in server manager

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