I cannot get until my IG. I tried to change the password and was prompted to enter thy 6-digit code.
I never got a code and I cannot get in. I have the authentication app and it will not give me a code.
I cannot get until my IG. I tried to change the password and was prompted to enter thy 6-digit code.
I never got a code and I cannot get in. I have the authentication app and it will not give me a code.
@garymisner-1004
Thank you for your post!
If you're being prompted to enter in a 6-digit code for your account, and you aren't receiving a code via text, call, or email, you'll have to actually go into your Microsoft Authenticator App, select your Instagram account, and you'll see the 6 digit code in there.
Here's an example of what you should see within your Authenticator App when searching for the code(s):
If you're still having issues getting a code from Instagram, I'd recommend reaching out to Instagram via their Help Center specifically from their - I Can't Log In section.
Additional Links:
Lost device
How to Set Up Multi-factor Authentication for Instagram
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
@garymisner-1004
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Sir, the option you give me did not work. I have the authentication app but it did not show IG. That said, I had a screen shot on my phone that I did not realize I had and that worked.
@garymisner-1004
Thank you for the follow up on this and I'm glad that you were able to resolve your issue!
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