question

BradleyCartledge-5215 avatar image
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BradleyCartledge-5215 asked JadeLiang-MSFT edited

Cannot Save Quick Parts to Outlook templates other than NormalEmail.dotm

Hi we are following the instructions provided in this link create-reuseable-text-blocks-for-email-messages-8fb6c723-c960-4c8c-9790-3e43ddc4b186



to create reusable text blocks. We want to create some standard ones by attaching them to a template and sharing them between the users.

According to the guide we should be able to

Save in Click the name of the template in the drop-down list.

A template must be open to be displayed in the drop-down list of template names.

We have followed the steps under Save and distribute building blocks with a template and saved the template under %appdata%\microsoft\templates folder.

When we go to save a new quick part we only have the option for NormalEmail.dotm and not the template we have just created. We have tested this on both Outlook 2016 and Outlook 2019 and it has not worked on either.

We are stumped on how to get this to work.

Thanks
Brad

office-outlook-itpro
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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT edited

Hi @BradleyCartledge-5215 ,

Sorry for delay.

According to my tests in Outlook 2016 and Outlook 2019, the building blocks is stored in NormalEmail.dotm, I also haven't found the option to change it. However, I found we could try to copy the NormalEmail.dotm file directly to deploy the Quick Part, if you haven't tried it. As a suggestion, it's recommended to copy and paste this file to same location to check.

If your issue has any update, please feel free to post back.


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Hi @JadeLiang-MSFT

Thank you for your quick response, I'm glad I'm not the only one to see this issue because it looked like it should have been a very simple and straight forward procedure. For now we can look at distributing a common NormalEmail.dotm file between the users however we foresee this may cause issues as we may end up overwriting custom quick parts the user has created in addition to quick parts that want to be shared.

It would be good to be able to leave NormalEmail.dotm with user quick parts and distribute other templates with the applicable quick parts for the particular groups. We are happy to assist to investigate/troubleshoot this issue further.

Thanks
Brad

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Hi @BradleyCartledge-5215 ,

Thanks for your update, I'm still researching for your issues.

Based on my search, I found some relevant threads that mentioned similar case, for your reference:

Except copying the NormalEmail.dotm, we could also try to follow the workaround in case 1 to save and distribute a template directly, then user create the building block mannually.


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