When sending an email from a shared mailbox in Outlook for Office365 client
staff want a copy of the email in Sent Items of the personal mailbox as well as a copy in the Sent Items of the shared mailbox.
We have turned on the "Copy items sent as this mailbox" in Office 365 Admin center.
Not aware of any changes made locally on laptop.
The mystery is that it is currently duplicating successfully for one staff member and not for another.
Can't understand why. Any suggestions are appreciated.
Thanks.
NC