question

BenKarczewski-8885 avatar image
0 Votes"
BenKarczewski-8885 asked RakeshJagatap-4451 commented

Error on forced password reset: Unable to validate the information provided

I created a new Sign In user flow, and enabled Forced password reset following these instructions:
https://docs.microsoft.com/en-us/azure/active-directory-b2c/force-password-reset?pivots=b2c-user-flow

The user is prompted to create a new password, but when they submit it shows an error: "Unable to validate the information provided", and the password does not get updated.

I noticed that it works correctly if I create the user flow using the Standard (Legacy) version instead of the Recommended version.

azure-ad-b2c
· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @BenKarczewski-8885 , we are investigating your issue and will update you shortly.

Best,
James

0 Votes 0 ·

Found the problem. I was creating new user accounts myself, not using the sign up flow. And when I created the user, I was selecting "Create user" instead of "Create Azure AD B2C user".

0 Votes 0 ·

Hi, can you please mark your own answer as answered, Doing so helps others find answers to their questions.

0 Votes 0 ·

1 Answer

JamesHamil-MSFT avatar image
1 Vote"
JamesHamil-MSFT answered

Thank you @BenKarczewski-8885 for confirming your answer! I'll repost it here so others can reference it:

"Found the problem. I was creating new user accounts myself, not using the sign up flow. And when I created the user, I was selecting "Create user" instead of "Create Azure AD B2C user"."

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.