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GuillerGarillo-8672 asked AnnaXiu-MSFT edited

Microsoft 2015-2019 error installing

hello I have been trying to install microsoft visual c++ 2015-2019 on my old laptop at first i cant install it because i dont have the service pack 1 so i downloaded and installed but i cant still install the microsoft visual i have tried uninstalling my 2015 and rebooting a couple of times but to no avail i cant still install it. here is the log i have 32 bit operating system btw



[0B28:0B2C][2021-08-13T05:03:25]i001: Burn v3.10.4.4718, Windows v6.1 (Build 7600: Service Pack 1), path: C:\Windows\Temp{6D4C7447-D67F-4C2A-BD29-25B3152B290E}.cr\VC_redist.x86 (4).exe
[0B28:0B2C][2021-08-13T05:03:25]i009: Command Line: '"-burn.clean.room=C:\Users\Compaq\Downloads\VC_redist.x86 (4).exe" -burn.filehandle.attached=220 -burn.filehandle.self=228'
[0B28:0B2C][2021-08-13T05:03:25]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Compaq\Downloads\VC_redist.x86 (4).exe'
[0B28:0B2C][2021-08-13T05:03:25]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Compaq\Downloads\'
[0B28:0B2C][2021-08-13T05:03:26]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Compaq\AppData\Local\Temp\dd_vcredist_x86_20210813050326.log'
[0B28:0B2C][2021-08-13T05:03:26]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133'
[0B28:0B2C][2021-08-13T05:03:26]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[0B28:0B54][2021-08-13T05:03:27]i000: Setting version variable 'WixBundleFileVersion' to value '14.29.30133.0'
[0B28:0B2C][2021-08-13T05:03:28]i100: Detect begin, 10 packages
[0B28:0B2C][2021-08-13T05:03:28]i000: File search: windows_uCRT_DetectKey, did not find path: C:\Windows\system32\ucrtbase.dll
[0B28:0B2C][2021-08-13T05:03:28]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\Windows\system32\ucrtbase.dll
[0B28:0B2C][2021-08-13T05:03:28]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:28]i103: Detected related package: {029DA848-1A80-34D3-BFC1-A6447BFC8E7F}, scope: PerMachine, version: 14.11.25325.0, language: 0 operation: MajorUpgrade
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: Windows81_x86, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: Windows81_x64, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: Windows8_x86, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: Windows8_x64, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: Complete
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: vcRuntimeMinimum_x86, state: Absent, cached: Complete
[0B28:0B2C][2021-08-13T05:03:28]i101: Detected package: vcRuntimeAdditional_x86, state: Absent, cached: Complete
[0B28:0B2C][2021-08-13T05:03:28]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[0B28:0B2C][2021-08-13T05:03:28]i199: Detect complete, result: 0x0
[0B28:0B54][2021-08-13T05:03:32]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[0B28:0B2C][2021-08-13T05:03:32]i200: Plan begin, 10 packages, action: Install
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to true.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86
[0B28:0B2C][2021-08-13T05:03:32]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.
[0B28:0B2C][2021-08-13T05:03:32]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64
[0B28:0B2C][2021-08-13T05:03:32]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x86' to value 'C:\Users\Compaq\AppData\Local\Temp\dd_vcredist_x86_20210813050326_001_vcRuntimeMinimum_x86_rollback.log'
[0B28:0B2C][2021-08-13T05:03:32]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\Compaq\AppData\Local\Temp\dd_vcredist_x86_20210813050326_001_vcRuntimeMinimum_x86.log'
[0B28:0B2C][2021-08-13T05:03:32]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x86' to value 'C:\Users\Compaq\AppData\Local\Temp\dd_vcredist_x86_20210813050326_002_vcRuntimeAdditional_x86_rollback.log'
[0B28:0B2C][2021-08-13T05:03:32]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\Compaq\AppData\Local\Temp\dd_vcredist_x86_20210813050326_002_vcRuntimeAdditional_x86.log'
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: Windows81_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: vcRuntimeMinimum_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0B28:0B2C][2021-08-13T05:03:32]i201: Planned package: vcRuntimeAdditional_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0B28:0B2C][2021-08-13T05:03:32]i299: Plan complete, result: 0x0
[0B28:0B2C][2021-08-13T05:03:32]i300: Apply begin
[0B28:0B2C][2021-08-13T05:03:32]i010: Launching elevated engine process.
[0B28:0B2C][2021-08-13T05:03:33]i011: Launched elevated engine process.
[0B28:0B2C][2021-08-13T05:03:33]i012: Connected to elevated engine.
[0C74:0C78][2021-08-13T05:03:33]i358: Pausing automatic updates.
[0C74:0C78][2021-08-13T05:03:34]i359: Paused automatic updates.
[0C74:0C78][2021-08-13T05:03:34]i360: Creating a system restore point.
[0C74:0C78][2021-08-13T05:04:25]i361: Created a system restore point.
[0C74:0C78][2021-08-13T05:04:25]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}, options: 0x7, disable resume: No
[0C74:0C78][2021-08-13T05:04:28]i000: Caching bundle from: 'C:\Windows\Temp{39D4545F-FACC-44DB-AC9B-DED0F5F86F8D}.be\VC_redist.x86.exe' to: 'C:\ProgramData\Package Cache{38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}\VC_redist.x86.exe'
[0C74:0C78][2021-08-13T05:04:28]i320: Registering bundle dependency provider: VC,redist.x86,x86,14.29,bundle, version: 14.29.30133.0
[0C74:0C78][2021-08-13T05:04:28]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}, resume: Active, restart initiated: No, disable resume: No
[0C74:0C94][2021-08-13T05:04:29]i304: Verified existing payload: Windows7_MSU_x86 at path: C:\ProgramData\Package Cache\564F02E6419B9858949B0CD5A65E2C8C0944DD88\packages\Patch\x86\Windows6.1-KB2999226-x86.msu.
[0C74:0C94][2021-08-13T05:04:29]i304: Verified existing payload: vcRuntimeMinimum_x86 at path: C:\ProgramData\Package Cache{EC9807DE-B577-47B1-A024-0251805ACF24}v14.29.30133\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi.
[0C74:0C94][2021-08-13T05:04:30]i304: Verified existing payload: cab54A5CABBE7274D8A22EB58060AAB7623 at path: C:\ProgramData\Package Cache{EC9807DE-B577-47B1-A024-0251805ACF24}v14.29.30133\packages\vcRuntimeMinimum_x86\cab1.cab.
[0C74:0C94][2021-08-13T05:04:30]i304: Verified existing payload: vcRuntimeAdditional_x86 at path: C:\ProgramData\Package Cache{42667D2E-B054-46C1-9D46-2EE1332C14C1}v14.29.30133\packages\vcRuntimeAdditional_x86\vc_runtimeAdditional_x86.msi.
[0C74:0C94][2021-08-13T05:04:31]i304: Verified existing payload: cabB3E1576D1FEFBB979E13B1A5379E0B16 at path: C:\ProgramData\Package Cache{42667D2E-B054-46C1-9D46-2EE1332C14C1}v14.29.30133\packages\vcRuntimeAdditional_x86\cab1.cab.
[0C74:0C78][2021-08-13T05:04:31]i301: Applying execute package: Windows7_MSU_x86, action: Install, path: C:\ProgramData\Package Cache\564F02E6419B9858949B0CD5A65E2C8C0944DD88\packages\Patch\x86\Windows6.1-KB2999226-x86.msu, arguments: '"C:\Windows\system32\wusa.exe" "C:\ProgramData\Package Cache\564F02E6419B9858949B0CD5A65E2C8C0944DD88\packages\Patch\x86\Windows6.1-KB2999226-x86.msu" /quiet /norestart'
[0C74:0C78][2021-08-13T05:05:06]e000: Error 0x80240017: Failed to execute MSU package.
[0B28:0B2C][2021-08-13T05:05:06]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0B28:0B2C][2021-08-13T05:05:06]i319: Applied execute package: Windows7_MSU_x86, result: 0x80240017, restart: None
[0B28:0B2C][2021-08-13T05:05:06]e000: Error 0x80240017: Failed to execute MSU package.
[0C74:0C78][2021-08-13T05:05:06]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}, resume: None, restart: None, disable resume: No
[0C74:0C78][2021-08-13T05:05:06]i330: Removed bundle dependency provider: VC,redist.x86,x86,14.29,bundle
[0C74:0C78][2021-08-13T05:05:06]i352: Removing cached bundle: {38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}, from path: C:\ProgramData\Package Cache{38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}\
[0C74:0C78][2021-08-13T05:05:06]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{38b2c744-ad08-4d5b-91a2-3fb6f739ff3e}, resume: None, restart initiated: No, disable resume: No
[0B28:0B2C][2021-08-13T05:05:06]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart: No

c++vs-generalvs-setup
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May I know whether your issue has been solved or not? You can also try to uninstall it in Control Panel. Meanwhile, please view the RLWA32's reply and ensure that all pending or recommended updates are installed.

0 Votes 0 ·

1 Answer

AnnaXiu-MSFT avatar image
0 Votes"
AnnaXiu-MSFT answered RLWA32-6355 commented

Hi @GuillerGarillo-8672,

Welcome to Microsoft Q&A!

Please download the troubleshooter: Fix problems that block programs from being installed or removed and use the troubleshooter to remove the following program:
Microsoft Visual C++ 2017 Redistributable - 14.11.25325
Then, please install the required update Windows6.1-KB2999226-x86.msu and reboot your computer to retry the installation of Microsoft Visual C++ 2015-2019 Redistributable.

Sincerely,
Anna


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I tried using the troubleshooter and I did see the microsoft visual 2017 but I cant seem to uninstall it I have tried rebooting.
this is the detailed info https://ibb.co/kgY4CDh

0 Votes 0 ·

If all you did was to install Windows 7 Service Pack 1 to a Win7 system then that system is missing many updates. I suggest you run Windows Update and allow it to bring Windows 7 SP1 current through January 2020 when it reached end of life.

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