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ChenqinZhang-4222 avatar image
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ChenqinZhang-4222 asked bhargaviannadevara-msft commented

Access denied for students

You do not have access
We are sorry, but our systems are detecting a problem with your account and are unable to validate your access to Azure Dev Tools for Teaching.

Please contact support and reference the followinig transaction ID and Message Code.

Transaction ID: 4639b403-a523-406a-be6b-2808fcbdbef6

Message code: 715-123170

azure-devtestlabs
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bhargaviannadevara-msft answered

Hello ChenqinZhang-4222,

Thanks for reaching out! We'd like to let you know that the next steps to be followed are as under:

We would need you to raise a New Support Request with us, filling out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 715- number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in). Having either of the Transaction ID or the Email is important to us, or we won’t be able to research them on our end.

Please ensure that there is no Personally Identifiable Information (PII) (like passwords etc.) in the request details whatsoever anywhere.

Here is another similar thread discussing this issue. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Our internal Teams would reach out to you to follow through further and provide a resolution as applicable.

Thanks again for your patience!


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HajizadaAhmadine-3971 answered bhargaviannadevara-msft commented

33212-image.png



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@HajizadaAhmadine-3971 Please follow the instructions given in the above answer and our internal Teams would reach out to you to assist you further. Thanks for reaching out.

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