question

DeanArmellin-3502 avatar image
0 Votes"
DeanArmellin-3502 asked JamesTran-MSFT commented

Please help - cannot get into account to get rid of 2FA

Please help as I cannot get anyone from Microsoft to help me. I am trying to disable 2FA in an account and I messed it up. Previously, my phone number was linked to 2FA which I disabled but I accidentally left the Microsoft Authenticator in the security settings and as I result I cannot go into the account. I work for an MSP and this is a client that we are trying to this for.

PLEASE I AM VERY DESEPERATE - no one from technical support on chat could help me and the online support doesnt let me in.

azure-active-directory
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@DeanArmellin-3502 Thanks for posting in our Q&A. For this issue, it is more related to Azure AD. Given this situation, I will remove intune tag and add Azure AD tag.

In order to get more effective and faster help, it is suggested to contact the phone support. Here is the link:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

0 Votes 0 ·

1 Answer

JamesTran-MSFT avatar image
0 Votes"
JamesTran-MSFT answered JamesTran-MSFT commented

@DeanArmellin-3502
Thank you for your post and I apologize for the delayed response!

Since you aren't able to delete the Microsoft Authenticator app from your Security Info page, can you try logging into your account using another method (i.e. "Other ways to sign in")?

125755-image.png


If you aren't able to login and remove the Authenticator App using another method, you can have your admin go to the Azure Portal and require that your user re-register for MFA so you can set up a new MFA authentication method.

125791-image.png



If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.


image.png (16.2 KiB)
image.png (42.6 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@DeanArmellin-3502
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

0 Votes 0 ·