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TanmoyDas-9282 avatar image
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TanmoyDas-9282 asked EmilyDu-MSFT commented

For a few pages, usage count is 0 in sp13 farm

Hi Guys,

I have noticed there are couple of pages in one of the pages library for which the usage count is showing 0.
The item got crawled a few days back and heavily accessed.

Is there any specific reason for this?

office-sharepoint-server-administration
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anonymous user

Thank you for your question. 

We are currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

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1 Answer

EmilyDu-MSFT avatar image
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EmilyDu-MSFT answered EmilyDu-MSFT commented

anonymous user

Please follow below tips to troubleshoot the issue.

1.Usage report is based on search service application. Make sure that you have configured search service application properly and connected it to the web application where you have this issue. And also make sure the crawl is running successfully.

2.Check following timer jobs are running.
• Analytics Timer Job for Search Service Application Search Service Application
• Microsoft SharePoint Foundation Usage Data Import
• Microsoft SharePoint Foundation Usage Data Processing
• Usage Analytics Timer Job for Search Application Search Service Application
• Analytics Event Store Retention

3.Go to central administration -> Monitoring -> Configure usage and health data collection to check whether you have configured Usage and Health data collection service application and enabled usage data collection.

4.Check the "TailTrimming" parameter. "TailTrimming" parameter specifies when the numbers that are shown in the usage analytics reports should be updated.

5.Check information about the event receiver through PowerShell.

Here's an article which may be helpful to you:
SharePoint - Popularity Trends Not Working As Expected

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I am referring to this report of a page from a library, are you also talking about the same? ![123713-image.png][1] [1]: /answers/storage/attachments/123713-image.png

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anonymous user

Apologies as I rushed writing the above and introduced confusion.

I have updated the answer, please check.

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anonymous user

I’m checking how the things are going on about this issue. If there is any problem with this issue, feel free to let me know.

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