question

smk29 avatar image
0 Votes"
smk29 asked smk29 commented

MECM - AI Synchronization point status: Online Service Account is not provisioned

Hi,

we have MECM 2006 and getting the below error in AI sync point.

123324-error.jpg


Aiupdatesvc.log

123210-ai.jpg



Proxy team confirmed there is no block in the traffic, can you please suggest what else need to be check.

Regards,
Mani

mem-cm-general
error.jpg (9.7 KiB)
ai.jpg (91.2 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

Garth avatar image
0 Votes"
Garth answered smk29 commented

Can you download the files outside of cm? This blog give you the highlight for us but the steps are the same for ai data too. https://www.recastsoftware.com/resources/how-to-download-a-software-update-outside-of-the-sccm-console/

· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

we are able to access the URL in the server browser, can you please suggest anything else need to verified ?

Regards,
Mani

0 Votes 0 ·

To be clear you can access the URLs when using the local system account?

0 Votes 0 ·

Hi,

we are able to access the URL with local account and admin account as well, observed that certificate expired and uploaded the new certificate as per below URL instruction, but still same error. we will run sync once again after 12 hours and update accordingly.

https://support.microsoft.com/en-us/topic/november-2020-update-for-asset-intelligence-authentication-certificate-in-configuration-manager-1f16b1cc-71e0-8b67-afa3-66ade14e7f50

Regards,
Mani

0 Votes 0 ·
Show more comments