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UncleVince avatar image
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UncleVince asked RitaHu-MSFT commented

Windows Server 2008 R2 x64: 80072EE2 Error when attempting update

Hi all,

I have one server using S. O. Windows Server 2008 R2 x64 and is entered in the company domain.

Recently started kicking up an 8024400E error when attempting update.

I have tried all suggestions on this tutorial without success because I have always the same error
https://bobmckay.com/i-t-support-networking/simple-fix-windows-update-error-80072ee2-8024400a-8024400d-8024400e/

I have tried rename the key WindowsUpdate on REGEDIT and in this case the Windows Update not started.

This is the REGEDIT

123327-immagineregedit.png

Anf this the WindowsUpdate log

 2021-08-15 18:51:53:951  152 2314 AU Triggering AU detection through DetectNow API
 2021-08-15 18:51:53:951  152 2314 AU Triggering Online detection (interactive)
 2021-08-15 18:51:53:951  152 ab0 AU #############
 2021-08-15 18:51:53:951  152 ab0 AU ## START ##  AU: Search for updates
 2021-08-15 18:51:53:951  152 ab0 AU #########
 2021-08-15 18:51:53:966  152 ab0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {64DE0B82-C371-4E7D-A434-5C49D2988E93}]
 2021-08-15 18:51:53:966  152 9c8 Agent *************
 2021-08-15 18:51:53:966  152 9c8 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
 2021-08-15 18:51:53:966  152 9c8 Agent *********
 2021-08-15 18:51:53:966  152 9c8 Agent   * Online = Yes; Ignore download priority = No
 2021-08-15 18:51:53:966  152 9c8 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
 2021-08-15 18:51:53:966  152 9c8 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
 2021-08-15 18:51:53:966  152 9c8 Agent   * Search Scope = {Machine}
 2021-08-15 18:51:53:966  152 9c8 Setup Checking for agent SelfUpdate
 2021-08-15 18:51:53:966  152 9c8 Setup Client version: Core: 7.6.7601.24542  Aux: 7.6.7601.24542
 2021-08-15 18:52:57:069  152 9c8 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <proxy-euc1.xxxx:8080;proxy-euc1.xxxx:8080> Bypass List used : <172.*;10.*;*.local;10.*> Auth Schemes used : <>
 2021-08-15 18:52:57:069  152 9c8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://wsus-aws-prod.xxxx/selfupdate/wuident.cab>. error 0x80072ee2
 2021-08-15 18:52:57:069  152 9c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
 2021-08-15 18:52:57:069  152 9c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
 2021-08-15 18:52:57:069  152 9c8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
 2021-08-15 18:52:57:069  152 9c8 Misc WARNING: DownloadFileInternal failed for http://wsus-aws-prod.xxxx/selfupdate/wuident.cab: error 0x80072ee2
 2021-08-15 18:52:57:069  152 9c8 Setup FATAL: DownloadCab failed, err = 0x80072EE2
 2021-08-15 18:52:57:069  152 9c8 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EE2
 2021-08-15 18:52:57:069  152 9c8 Setup FATAL: SelfUpdate check failed, err = 0x80072EE2
 2021-08-15 18:52:57:069  152 9c8 Agent   * WARNING: Skipping scan, self-update check returned 0x80072EE2
 2021-08-15 18:52:57:069  152 9c8 Agent   * WARNING: Exit code = 0x80072EE2
 2021-08-15 18:52:57:069  152 9c8 Agent *********
 2021-08-15 18:52:57:069  152 9c8 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
 2021-08-15 18:52:57:069  152 9c8 Agent *************
 2021-08-15 18:52:57:069  152 9c8 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
 2021-08-15 18:52:57:069  152 9c8 Report REPORT EVENT: {22B308FD-2948-402F-A900-4A27B7BEF655} 2021-08-15 18:51:24:856+0200 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072ee2 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
 2021-08-15 18:52:57:069  152 2064 AU >>##  RESUMED  ## AU: Search for updates [CallId = {64DE0B82-C371-4E7D-A434-5C49D2988E93}]
 2021-08-15 18:52:57:069  152 2064 AU   # WARNING: Search callback failed, result = 0x80072EE2
 2021-08-15 18:52:57:069  152 2064 AU   # WARNING: Failed to find updates with error code 80072EE2
 2021-08-15 18:52:57:069  152 2064 AU #########
 2021-08-15 18:52:57:069  152 2064 AU ##  END  ##  AU: Search for updates [CallId = {64DE0B82-C371-4E7D-A434-5C49D2988E93}]
 2021-08-15 18:52:57:069  152 2064 AU #############
 2021-08-15 18:52:57:069  152 2064 AU Successfully wrote event for AU health state:0
 2021-08-15 18:52:57:069  152 2064 AU AU setting next detection timeout to 2021-08-15 21:52:57
 2021-08-15 18:52:57:069  152 2064 AU Setting AU scheduled install time to 2021-08-16 00:00:00
 2021-08-15 18:52:57:069  152 2064 AU Successfully wrote event for AU health state:0
 2021-08-15 18:52:57:085  152 2064 AU Successfully wrote event for AU health state:0
 2021-08-15 18:52:57:100  152 9c8 Report WARNING: CWERReporter finishing event handling with error = 800700a1
 2021-08-15 18:52:57:100  152 9c8 Report WARNING: Discarding a batch of 4 events because they have expired.
 2021-08-15 18:53:02:077  152 9c8 Report REPORT EVENT: {C7B0E717-FF3D-43E8-B0AF-C23E28E44F7B} 2021-08-15 18:52:57:069+0200 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072ee2 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.
 2021-08-15 18:53:02:108  152 9c8 Report WARNING: CWERReporter finishing event handling with error = 800700a1


Any suggestione, please?






windows-server-update-services
immagineregedit.png (19.6 KiB)
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@UncleVince
It seems that there are no updates for several days. Have ou tried to download and install the required updates manually? Whether the issue has been resolved or not?

Please keep us in touch if you have any questions.

Thanks for your time.

Regards,
Rita

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RitaHu-MSFT avatar image
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RitaHu-MSFT answered RitaHu-MSFT edited

@UncleVince
Thanks for your posting on Q&A.

Windows Server 2008/2008R2 is out of support. To continue receiving security updates after extended support ends, we have to purchase the Extended Security Update (ESU) and then follow this link to get the latest security updates.

Hope the above will be helpful.

Regards,
Rita


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UncleVince avatar image
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UncleVince answered RitaHu-MSFT commented

Thanks for help.

At this time it is not possible to upgrade this server 2008 to later versions.
It does not depend on me but on the owner company.

You can install the Windows Server 2008 Service Pack 2 x64 (KB948465) on this machine?

Windows Server 2008 Service Pack 2 Standalone x64-based Systems (KB948465) - All Languages
windows6.0-kb948465-x64_2eedca0bfa5ae8d1b0acf2117ddc4f15ac5183c9.exe

The latest installed version of the service pack is the 1 on the Windows Server 2008 R2 Enterprise x64 .

Can you help me?

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You can install the Windows Server 2008 Service Pack 2 x64 (KB948465) on this machine?
I'm sorry that I don't have the related lab environment to do more research further.

Could we download the update files from the Microsoft Update Catalog and install the update maually?
We could download the update from this link.

Regards,
Rita

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