question

4324-4788 avatar image
1 Vote"
4324-4788 asked NGUYENDANGQUOCANH-9710 commented

error 0x8004e4d5

I have a problem to login.
When I type my ID and PIN#, I have an error 0x8004e4d5.
I can't log in.
What shall I do?

office-onedrive-client-itpro
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\i have got exactly the same problem!!!!! @microsoft team please do something about it

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\i have got exactly the same problem!!!!! @microsoft team please do something about it

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Have you had it resolved? I have exactly the same issue. I contacted Microsoft support, and was advised to wait for ~4h as it looked many people access at the same time??? And they also suggested me to contact IT department (my account is created with my university email). But it's nonsense. I just use the email somewhere else to sign up microsoft apps as using gmail. How could I contact University IT dept for OneDrive services?

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I have the same problem and dont know how to fix

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RainieGreen avatar image RainieGreen NGUYENDANGQUOCANH-9710 ·

Hi Quốc Anh, I'm Vietnamese too. :D
I have contacted Microsoft support twice via chat, once by phone with Office apps team support then was directed to OneDrive support team by email but it came to nowhere. They will keep advising you to wait or to contact IT department of your domain.
From what I read here. cause I could not contact my university's IT department so I got back to Global CS. Believe me, it won't solve your problem.
132954-image.png

Since I graduated 8 years (hix), it was quite hard for me to reach IT Dept. of my university. I tried to contact by email both individual and department's email and also by phone. At least, I was required to provide my student email & ID card for them to verify my identity first. It has been 3 days, and I still waiting. I hope they can help as now is the high time for new schoolyear, especially university in VN

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Thank you so much. I will contact to my IT department and hope thay can solve the problem.

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DSPatrick avatar image
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DSPatrick answered

Might try from an in private session or from another pc.

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

--please don't forget to upvote and Accept as answer if the reply is helpful--


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emilyhua-msft avatar image
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emilyhua-msft answered

@4324-4788

Does this issue also accour when you loggining to OneDrive Online?

If you could sign into OneDrive Online successfully, please quit or disable any antivirus software on your machine to prevent it from blocking OneDrive.exe.

I would also suggest you change the network environment, if conditions permit, you can try to connect to the mobile phone hotspot test.


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danieldaniel-0489 avatar image
6 Votes"
danieldaniel-0489 answered RainieGreen commented

PLEASE ADDRESS THIS ISSUE IT'S URGENT. OUR ORGANISATION MINH DUC JUNIOR HIGH SCHOOL IS FACING THIS ISSUE FROM ABOUT 10 DAYS AND ALL THE USERS WITH REGISTERED DOMAIN NAME AS (username@onedrive5tb.com) ARE FACING THIS ISSUE. I HAVE ATTACHED SOME SCREENSHOTS OF THE PROBLEM WE ARE FACING WHEN WE TRY TO LOGIN TO ONEDRIVE FROM DIFFERENT PLATFORMS LIKE ONEDRIVE WEB, ONEDRIVE ANDROID APP AND ONEDRIVE WINDOWS APP. WE ARE IN CONSISTENT PROBLEM AS WE ARE NOT ABLE TO FETCH OUR DATA FROM ONEDRIVE WHICH WE HIGHLY NEED.SO IT'S AN APPEAL FROM OUR ORGANISATION'S SIDE TO SOLVE THE ISSUE AS SOON AS POSSIBLE. I RESPECT MICROSOFT LICENSE AND STATEMENT AND I HAVE READ IT AND KEEPING IT IN MIND I WOULD SAY THAT IF MICROSOFT THINKS THAT OUR ORGANISATION IS DEGRADING OR OVERCONSUMING THE MICROSOFT SERVICES AND RESOURCES THEN WE ARE REALLY SORRY FOR THAT AND WE WILL TRY TO LIMIT THAT BUT FOR SAKE OF MUTUAL UNDERSTANDING AND RESPECT YOU MUST ALSO THINK ABOUT OUR PROBLEM AND PLEASE GIVE US A SMALL AMOUNT OF TIME [A DAY OR TWO] SO THAT WE CAN RETRIEVE OUR IMPORTANT FILES AS IT IS CAUSING A BIG PROBLEM. THANKS AND DON'T CONSIDER THIS A NORMAL ISSUE.124687-m1.jpg124735-m2.jpg124736-m3.jpg124743-m4.jpg124713-screenshot-41.png



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@danieldaniel-0489
Please go to the Service Status page for any known interruptions or outages.
Then go to Subscriptions, make sure the licenese for OneDrive for bussines are shown on the list.

Besides, as your issue is urgent, I suggest you open a support ticket with Microsoft Support to help review the issue and help you test remotely. Such as let the Microsoft engineers check whether the accounts of your school are throttled or blocked.
Hope the information could be helpful to you.


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how to know if the accounts are blocked i mean please can u elaborate this thing. Can i access my account if it is blocked. One more thing is that
in the address bar the url says throttle see below:

https://minhduc-my.sharepoint.com/_layouts/15/Throttle.htm#1033

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I have the same issue, I have a bunch of important data in there, my life is ruined, I need somehow to get my files back.

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What sort of files do u have in there friend i mean if they are pdf u downloaded or videos u downloaded from internet u can again download it there is no need to worry unless u worked on some project then yeah the files are important.

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goto office.com and login using your username and password there you will be able to recover all your files they will show all your files and allow you to download them

Achala

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Could you please give me more instruction to recover from office.com?

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Honeychem-8081 avatar image
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Honeychem-8081 answered

I am also getting this same issue with the mentioend error code. My organizarion is also suffering..please help to sort this issue..

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ScottJohnson-4117 avatar image
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ScottJohnson-4117 answered RainieGreen commented

I put a bunch of important data on my account thinking it'd be safe to store things on OneDrive...

Turns out they've blocked my access without any warning!!!

I have lost access to my account for nearly a week now.

Please solve this issue (even if for a day or two).

I need to fetch my files out, I really need them back.

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We need to raise our voice man. They are not gonna hear us we need to do something else

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It's sad to know you had been waiting for a week. I contacted them and they told me to wait ~4h.... Have your issue resolved?

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Ivan-4610 avatar image
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Ivan-4610 answered

same problem
l have the same problem
lost a lot of private pictures and videos for which I have no back up

is there a way to just download those documents

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30077-4888 avatar image
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30077-4888 answered 30077-4888 edited

I have the problem with sign in on the account onedrive. My acct loading still and don't ended.
email:
coma1367@wp.pl





![126119-img-20210825-034531.jpg][3]


![126213-img-20210825-034715.jpg][3]


[1]: /answers/storage/attachments/126194-img-20210825-034804-2.jpg [3]: /answers/storage/attachments/126213-img-20210825-034715.jpg


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amounaamina-4834 avatar image
1 Vote"
amounaamina-4834 answered

I have the same problem

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24459-3726 avatar image
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24459-3726 answered lawrelaiwy365vip-5156 commented

I am facing the same issue. Error 0x8004e4d5. Any solution yet?

· 1
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Having the same issue, the access is block without any notifications. What are the issues here that the account could be block without notice? Why allowed the subscriptions when it will be block eventually? Does it mean we have to pay to have it unblock? If yes then notice must be sent out and allowed the account to be unblocked so that we could retrieve the data and files stored in that drive? Just thinking aloud is this being down intentionally for whatever reasons that it's worth for this $$$$$ business organisation.

1 Vote 1 ·
DanielGeraldini-5161 avatar image
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DanielGeraldini-5161 answered DanielGeraldini-5161 published

I have the same problem :(

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